Analyst, Workforce Org and Position

XPO India Shared Services

• Receive and execute requests including reporting relationship changes, and position data updates.
• Maintain SuccessFactors system configuration in the areas of profit centers, departments, locations, company codes, business units, ops groups, sub ops groups, and job codes.
• Generate position data reports and analyzes data to ensure accuracy related to workflows, incentives, and/or pay data.
• Consults with field HR, Lines of Business stakeholders, HR Technology and Payroll to troubleshoot and resolve complex payroll replication errors in SuccessFactors.
• Participate in projects and department initiatives to implement process improvements.
• Monitor and manage case resolution within performance and processing standards.
• Deliver relevant reports to Workforce Administration Manager.
• Participate in system testing and the identification of system and user-interface issues.
• Handles complex, confidential inquiries/requests related to employee data management or other HR functional processes.
• Assumes ownership of transferred/escalated requests and ensures accuracy/completeness of resolutions.
• Ensures resolution addresses the customer’s request and provides an excellent customer experience in an efficient and effective manner.
• Work with HR Technology or other HR team members to identify, review, research, and correct problems and implement fixes.
• Review, analyze, and reconcile related data according to established timelines, standards, and procedures.
• Escalate requests to the appropriate resource and assure that cases are updated and maintained accordingly.
• Review, update, and maintain HR services documentation for assigned areas (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date processes.
• Leverages intermediate to advanced analytical skills to collect, develop, analyze, identify and measure current and new patterns, trends and changing business needs.

• Bachelor's degree or MBA in HR
• Experience with Microsoft Office products such as Word, PowerPoint and Excel.

• 1-3 years related experience
• Experience with HRIS systems such as SuccessFactors
• Good to have shared services experience.
• Org and position management.

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