Animator - Waterpark

Organization- Grand Hyatt Dubai

Summary

Main Duties and responsibilities:

Customer Service

• Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
  
  

Financial

• Maximize productivity through effective time management and multi-tasking.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance guest experiences and improve productivity.
  
  

Operational

• Perform in character roles, bringing the park's stories and themes to life through engaging performances.
• Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
• Be flexible and adapt to different roles and tasks within the entertainment department.
• Maintain costumes and props, ensuring they are clean, organized, and in good condition.
• Assist in the setup and breakdown of entertainment areas and events.
• Ensure all performances and interactions are safe and adhere to park guidelines.
  
  

Personnel

• Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance performance skills.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.  
  
  

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct costume and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Team Leader Guest Services or Department Management.
  
  

Occasional Duties

• Assist in carrying out inventory of costumes and props.
• Perform other reasonable duties and responsibilities as assigned.
  
  

Qualifications

Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.

Previous experience in entertainment, animation, recreation, or customer service.

Outgoing and energetic personality

Strong communication and interpersonal skills

Ability to engage with people of all ages