Apparel Retail Sales Manager

Job Announcement: Apparel Retail Sales Manager

Job Title: Apparel Retail Sales Manager
Location: Haggin Oaks Golf Course

Rate of Pay: $30–$40

FLSA Status: hourly, non-exempt, Full time

Job post summary

Lead the apparel and footwear business at the Haggin Oaks Golf Super Shop. You’ll coach a high-performing sales team, elevate the customer experience, mentor the team with clientele building initiatives, and partner with store managers and buyers on-brand with Morton Golf standards.

Pay: $30–$40 per hour based on experience and results

Job description:

• Lead daily operations for the men’s and ladies’ apparel, footwear and accessories departments with a relentless focus on customer experience and sales conversion.
• Coach, train, and develop the apparel sales team: onboarding, weekly skills clinics, role-play sessions, and one-to-ones focused on add-on selling, outfitting, and service recovery.
• Own customer relationship management (CRM) practices on the floor: list building, tagging/notes, post-visit follow-ups, appointment selling, and private shopping/clienteling events.
• Build, manage, and grow personal and team client books in alignment with Morton Golf clienteling policies and standards.
• Loss prevention champion: train team on LP awareness, fitting-room SOPs, and exception reporting to reduce shrink.
• Service excellence: model Friendly D-D-D+1 Customer Service, handle escalations, authorize reasonable service recovery, and ensure consistent cashier/returns support.
• Support hiring, performance feedback, recognition, and corrective coaching in partnership with store leadership and HR.
• Maintain a professional demeanor with sincerity, enthusiasm, and top-tier interpersonal communication.
• Commit to ongoing product knowledge through vendor catalogs, tags/pamphlets, and Morton Golf training.

Qualifications:

• Education – High School Diploma required; college coursework in retail, business, or fashion preferred.
• Experience – 5–10 years in retail apparel/footwear, including 2+ years in a supervisory or lead role (key holder, department lead, or manager).
• Proven success with clientele building and appointment selling; able to train others in these practices.
• Comfortable with CRM workflows (e.g., segmenting, notes, follow-ups) and basic retail analytics/KPI dashboards.
• Strong merchandising eye and ability to translate brand stories into full-look outfits that sell.
• Organized, dependable, and proactive; able to set priorities and hold self and team accountable.
• Golf industry familiarity is a plus, but passion for service and fashion fit is essential.

Morton Golf Business Purpose

“To enrich lives, one customer at a time.” Every owner, manager and employee that is part of the staff of Morton Golf understands they are part of a bigger purpose than just having a job or working at the golf facilities. The reason that staff exists is bigger than the game of golf. Together, our jobs are to provide an environment that enriches the lives of every customer at every encounter so the public will become “Raving Fans” by choosing our facilities as the places to go for their wants and needs.

Morton Golf Mission Statement

“Morton Golf is dedicated to Friendly D-D-D+1 Customer Service and Building of Strong, Lasting Relationships”. Every employee of Morton Golf understands the critical importance of creating loyal long-term customers. We project a spirit of happiness with personalized customer service that always includes a friendly and caring smile at every point of contact.

Morton Golf Core Values

• Honesty
• Trust
• Integrity
• Respect
• Caring & Positive Attitude
• Commitment to Excellence & Personal Growth
• Make Work Fun
• Safety

Morton Golf LLC is an equal opportunity employer and makes employment decisions based on merit. We want to have the best people available in every job. Morton Golf guarantees every applicant for employment and every employee the right of equal treatment without regard to pregnancy, race, color, creed, sex / gender, gender identity, gender expression, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, sexual orientation, veteran’s status, or any other status protected by federal, state, or local law or ordinance or regulation.

Paid Training: Yes

Work Remotely: No

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person