Application Administrator

Al Tayer Insignia | Application Administrator

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Armani and newly added Gymshark and The White Company, to name just a few!

About The Role

Responsible for ensuring the good functioning of applications used by an organization. Include preparing servers, installing and configuring software, loading data, doing maintenance work, accommodating changes required by users, execution of automated scripts and minimizing downtime.

What You’ll Be Doing

• Monitor the software application, and document and analyze problems.
• Collaborate with the Team to ensure proper integration of the application.
• Work closely with the Team and vendors to tune and troubleshoot problems.
• Develop test plans to verify logic of new or modified applications.
• Maintain system documentation.
• Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with the Team and clients, ensuring business operations will operate correctly in current and future environments.
• Set up administrator and service accounts.
• Work closely with the Team and the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place.
• Provide advice and training to end‐users.
• Maintain current knowledge of relevant technologies and business processes.
• Review the governing regulations to ensure proper program support.
• Enable best practices.
• Process automation.

About You

• 3-5 years’ experience in similar function
• Understand the workflow and process requirements of business units related to the application.
• Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Hands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Self‐motivated, able to work independently, and takes initiative.
• Ability to multitask in a fast‐paced environment.
• Outstanding attention to detail with superior time and project management skills.
• Ability to learn new content areas and new skills quickly.