Application Analyst

Department: Technology

Reports To: Technology Director

Location: Pasco, WA / Mon-Fri

Classification: Classified-Exempt / 1.0 FTE

Salary Range: Grade 3 0: $84,623 (Step 1/ Year 1) - $95,244 (Step 5 / Year 5)

SUMMARY: The Application Analyst serves as the primary support, solutions developer, and process improvement partner for ESD 123's business operational systems. This role is responsible for maintaining, optimizing, and integrating key applications, including Laserfiche, Qmlativ (Skyward), Frontline Education, and other agency systems, while collaborating with stakeholders to design digital workflows, streamline processes, and implement effective system solutions that align with organizational goals and regulatory requirements.

Essential Functions

• Act as the primary point of support for ESD 123's business operation systems, including but not limited to Laserfiche, Qmlativ, Frontline, DocuSign, and related applications.
• Analyze, document, and map current agency workflows and business processes using industry-appropriate tools and methodologies.
• Collaborate with internal departments and stakeholders to identify opportunities for process improvement, automation, and digital transformation across multiple platforms.
• Design, develop, implement, and maintain workflows, forms, dashboards, integrations, and system configurations across Laserfiche, Qmlativ, Frontline Education, and other business systems.
• Develop clear and accessible documentation, training resources, and user guides; provide training sessions for staff on newly implemented processes or systems.
• Partner with IT staff to ensure proper system integration, data flow, security, and operational stability across applications and databases.
• Create and optimize SQL queries, stored procedures, and reports to support data needs and operational efficiency.
• Support digital forms, workflow automation, and document management initiatives across all agency platforms.
• Ensure that business processes and records management practices align with state and federal requirements, including Washington State Records Management guidelines.
• Assist in evaluating emerging technologies and identifying current and future system needs for ESD 123 programs and services.
• Support the design, implementation, and integration of customized solutions across business systems.
• Participate in cross-departmental and regional collaborative projects that require application, workflow, or process expertise.
• Maintain confidentiality and uphold all Board policies and procedures.
  
  

Supervisory: None

Other Job Functions

Performs related duties as assigned.*

• Related duties as required are duties that may not be specifically listed in the Position Description but are within the general occupational series and responsibility level typically associated with the employee's classification of work.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field preferred; equivalent experience or a combination of education and experience will be considered.
• Experience with Qmlativ (Skyward) ERP, Frontline Education, and other K-12 business systems preferred.
• Five (5) years of experience with SQL, including query creation, optimization, and stored procedures preferred.
• Working knowledge of SQL Server and system administration required.
• Experience supporting Enterprise Document Management Systems, preferably Laserfiche.
• Experience designing, building, and maintaining automated workflow solutions across multiple platforms.
• Preferred experience in a K-12 environment.
• Project management experience preferred.
• Experience building integrations between systems and data sources preferred.
• WSP/FBI background clearance required.
  
  

Requires Knowledge And Ability To

• Strong troubleshooting and problem-solving abilities with both applications and system environments.
• Ability to analyze business needs, gather requirements, and translate them into system or workflow solutions.
• Proficiency with Microsoft Office 365 and Google Workspace applications.
• Strong interpersonal skills; able to work effectively with cross-functional teams and diverse stakeholders.
• Ability to work independently, organize tasks, and manage multiple priorities.
• Excellent written and verbal communication skills.
• Demonstrated reliability, punctuality, and strong attendance history.
• Ability to maintain effective working relationships with management, staff, and district partners.
• Ability to build and sustain effective working relationships, including collaboration with co-workers, vendors, school district staff and administrators, ESD staff, board members, students, community partners, and the general public.
• Strong organizational, project management, and time-management skills, including the ability to work independently with limited supervision, manage multiple priorities and meet established timelines.
• Ability to work flexible hours and travel off-site as required to support agency and program needs.
  
  

Position Benefits

• Access to full benefits SEBB medical, vision, and dental insurance; WA DRS SERS retirement plan; medical reimbursement account; life and long-term disability insurance; etc.).
• Access to the agency's wellness and employee assistance program
• 8 hours of sick leave per month.
• 8 hours of vacation leave per month, starting.
• 2 paid personal days per year.
  
  

Compensation

• Paid once a month on the last working day of the month.
• Receives an average monthly gross paycheck based on the number of days and hours assigned to the work calendar (Sept 01-Aug 31) and placement on the salary schedule.
  
  

Traits That You Must Possess

• Proactive self-starter. A strong sense of taking initiative moving forward without waiting to be told what to do and how to do it.
• Flexible and can thrive in a fast-paced environment where you may have to wear several hats.
• Possess confidence while being humble lack excessive ego or concern about status. Willing to share credit, emphasize team over self and define success collectively rather than individually.
• Hungry always looking for more. More things to do, learn, and take responsibility for. Constantly thinking about the next step or opportunity.
• Smart have common sense about people. Good judgement and intuition around the subtleties of group dynamics and the impact of your words and actions.
  
  

These Statements Must Resonate With You

• "Yes, that is possible. Let me handle it, I'll figure it out."
• "I am not sure, but I will find out for you."
• "I have not done that before, but I can do it."
• "I take a see-it, own-it, solve-it, do-it approach."
  
  

About Our Team And Agency

Helping students realize their dreams and aspirations is at the heart of everything we do at ESD 123. We accomplish this by embracing our employees as One Team, and operating with loyalty and commitment through compassion, dedication, and collaboration. At ESD 123, we strive to offer the highest quality customer experience by committing to our Culture Playbook, and always looking for ways to say, "Yes, and" Each member of our ESD team must be humble, hungry, and smart, with a focus on making his or her teammates look good while working toward achieving our mission.

We want this position to be one that you are or can be passionate about and look forward to embracing. We want you to grow, be challenged, and have fun while doing things that you are skilled at and enjoy. We are looking for someone who is proud to join our ESD One Team!

Working Conditions/Physical Requirements

Work is performed in both office and field settings, including travel to school districts within the ESD 123 region, program sites, workshops, and conferences. Extended periods of sitting may be required. Must be able to lift and carry up to 75 pounds. Adequate manual dexterity, hearing, speech, and vision are required to perform the essential functions of this position.

Hazards: Those present in a normal office environment; no known significant ha