Application Production Support Engineer

About the Company :

Hotfoot, a pioneering FinTech, specializes in providing end-to end digital transformation solutions to financial institutions. With a core philosophy that “Productivity can be increased by automating predictable activities". Hotfoot leverages its expert team's extensive knowledge in financial services and technology. The company is a trendsetter in Financial Technologies, excelling in delivering cutting-edge digital solutions, including AI/ML and automation, from concept to execution.

Hotfoot recognized as one of the “Top 10 Start-ups to Work for in Chennai” by Silicon India, Hotfoot revolutionizes loan processing with its agile platform. This platform digitizes loan origination and automates decision-making, streamlining the entire process from customer onboarding, e-KYC verification, Credit Bureau Check to loan disbursement, setting new standards in efficiency and service delivery.

Website - https://hotfoot.co.in/

Email - rohit.g@hotfoot.co.in

Roles and Responsibilities: -

As a Senior production support engineer, you would be responsible your team - for resolving the production support issues within a given SLA.

You would delegate your team to do the RCA for the production issues and coordinate with the development team for permanent fixes.

Responsible for monitoring and responding to open tickets submitted through an incident management system.

Ensuring effective front-end and back-end functionality of applications.

Keeping a record of configuration changes and scheduling application updates.

Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.

Develop scripts and work with a team to automate repeatable manual tasks.

Responsible for troubleshooting and resolving application or infrastructure issues.

Skills Required: -

Knowledge of OS Linux (RHEL 6+ ) and Windows .

Hands on Experience on Java, Oracle, SQL, MySQL and performance tunning.

Knowledge on Patch deployments and App/web layer configurations (Nginx, Apache tomcat , Jboss ) .

Knowledge on SDLC Excellent written & verbal communication

Good analytical and problem-solving abilities

Good team player with the ability to deliver within schedules.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Jagatpura, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Current CTC
• Expected CTC
• Notice Tenure

Experience:

• Application /Production support: 3 years (Required)

License/Certification:

• Software application Support Experience (Required)

Work Location: In person