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Application Support Engineer
Cairo, Egypt
- Analyzing and troubleshooting the malfunction of running applications as a second level support
- Investigating and handling customers reported Issues, Requests and Inquiries.
- Reporting any production related issue to internal stakeholders.
- Maintaining the availability of 24/7 production environments.
- Installation and deployments of new releases/fixes of payment systems applications.
- Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.
- Bachelor's degree in engineering, Computer Science or a related discipline
- +3 years of relevant experience.
- Strong knowledge in querying databases (SQL).
- Strong troubleshooting and problem-solving skills.
- Good knowledge about client/server communication, API, Web services, and XML.
- Experience working with UNIX/Linux operating system.
- Experience in Shell scripting.
- Excellent communication skills both verbal and written.
- The ability to convey ideas to both technical and non-technical customers in a professional manner.
- Sets an example of integrity, ethical behavior and professionalism.
- Knowledge of one or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus.
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