Qureos

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Application Support Engineer

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Providing technical support to teams for external clients when required.

  • Troubleshoot and resolve application-related issues
  • Monitor application performance and system alerts
  • Document support procedures and issue resolutions
  • Collaborate with development and infrastructure teams
  • Assist in application testing and deployment
  • Train end-users on application functionality
  • Escalate unresolved issues to appropriate teams
  • Maintain knowledge base and support documentation
  • Participate in Problem-Solving discussions.
  • Collaborate with cross-functional teams to address system problems.
  • Conduct root cause analysis for recurring issues.
  • Expected to build knowledge and support the team.

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