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Application Support Engineer
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Providing technical support to teams for external clients when required.
- Troubleshoot and resolve application-related issues
- Monitor application performance and system alerts
- Document support procedures and issue resolutions
- Collaborate with development and infrastructure teams
- Assist in application testing and deployment
- Train end-users on application functionality
- Escalate unresolved issues to appropriate teams
- Maintain knowledge base and support documentation
- Participate in Problem-Solving discussions.
- Collaborate with cross-functional teams to address system problems.
- Conduct root cause analysis for recurring issues.
- Expected to build knowledge and support the team.
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