Application Support Specialist

Job Summary

We are seeking a skilled and motivated Application Support Specialist with 2–3 years of experience in supporting ERP systems (Microsoft Dynamics 365(D365)), with a strong focus on HR applications . The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of enterprise applications, including Microsoft Dynamics 365 (D365) and HR platforms such as KayanHR. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach. Bilingual (Arabic/English) proficiency is required.

Key Responsibilities

1. Application Support

• Provide technical support for Microsoft Dynamics 365 (D365) and other business/HR applications (e.g., KayanHR, Procore).
• Troubleshoot and resolve application-related issues reported by end-users.
• Monitor application performance and ensure system availability.

2. User Assistance

• Assist end-users with application functionality, workflows, and best practices.
• Conduct training sessions or create user guides to improve application adoption.

3. Issue Resolution

• Diagnose and resolve technical issues related to D365 modules (e.g., Sales, Customer Service, Finance, Supply Chain).
• Provide hands-on support for HR systems to ensure smooth end-user operations.

4. Documentation & Training

• Maintain detailed documentation of support requests, resolutions, and system configurations.
• Develop knowledge base articles for common issues.
• Organize and manage training sessions with end-users.

5. Collaboration

• Work closely with cross-functional teams (IT, HR, Finance, and vendors) to deliver effective solutions.
• Participate in application upgrades, testing, and deployment activities.

6. Continuous Improvement

• Identify opportunities to improve application performance and user experience.
• Suggest and implement process improvements to enhance support efficiency.

Qualifications

Education:

• Bachelor’s degree/Advanced Diploma in Information Technology, Computer Science, or a related field.

Experience:

• 2–3 years of experience in application support, particularly in HR systems and ERP applications .
• Prior experience supporting Microsoft Dynamics 365 (D365) and business applications such as KayanHR and Procore .

Technical Skills:

• Basic understanding of SQL, Power Platform (Power BI, Power Apps, Power Automate), and integration tools.
• Experience with programming tools like X++ and .NET is a plus.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively in a team environment.

Language Skills:

• Bilingual proficiency in Arabic and English .