Applications Support Specialist

APPLICATION SUPPORT SPECIALIST

JOB SUMMARY

Entry-level Application Support Specialist works directly with technical and end-users to provide technical support, guidance, and coordination for business-critical applications. This customer service role is the primary support for end-users to address Tier 1 technical issues, develops and enforces Standard Operating Procedures, creates documentation & delivers training for current and new systems functionality, and supports core technical areas of the application, data, and reporting.

ESSENTIAL DUTIES

• Identify, assess, and solve Tier 1 end-user technical issues.
• Coordinates and escalates higher Tier issues.
• Regularly evaluate application and related business processes to proactively identify and prevent problems.
• Coordinate technical application and business usability testing.
• Primary liaison between end-users and development team.
• Provide valuable feedback to improve applications and business processes.
• Frequent collaboration with business leaders and development team to improve business outcomes.
• Key contributor in related projects, solutions, and responsibilities within a larger business initiative.
• Develop, maintain, and enforce Standard Operating Procedures.
• Create documentation and deliver training for current and new application functionality.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

DIRECT REPORTS

0 - None

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: Bachelor’s in computer science or related
• Experience: Minimum 1 years in related
• Local Travel Expectations: 0%

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Analysis/Problem Assessment
• Performance Motivation
• Analytical Thinking
• Attention to Detail
• Customer Service Orientation

WORK ENVIRONMENT AND EXPECTATIONS

• Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking.
• Requires lifting, positioning, pushing, and/or pulling.
• Prolonged periods sitting at a desk and working on a computer.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises.

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.