Applications System Admin

India

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Overview

Summary

Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed.

Qualifications

Required Qualifications

Bachelor's degree in IT or related field is preferred, Associates degree is required
Prior experience of application system administration strongly preferred
Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM)
Working knowledge of how the applications are used by business groups
Proficient in Microsoft Office is required
Excellent verbal and written communications skills are a must

Responsibilities

Essential Functions

Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users
Works with the Applications Support Team to troubleshoot and resolve application issues for business users
Performs routine maintenance practices related to application/system administration
Follows defined SDLC and change management process as applicable to application configuration activity
Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology
Contributes to test definition and testing of new functionality including regression testing
Estimates and completes work in accordance with project timelines and milestones using appropriate tools

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