Appointment Scheduler

Job Overview
We are seeking a dynamic and detail-oriented Appointment Scheduler to join our healthcare team. In this vital role, you will coordinate patient appointments efficiently, ensuring seamless communication between patients and medical staff. Your proactive approach will help optimize clinic operations, improve patient satisfaction, and support the delivery of exceptional care. This position offers an exciting opportunity to contribute to a fast-paced healthcare environment where your organizational skills and medical knowledge will make a meaningful difference.

Responsibilities

• Schedule patient appointments accurately using various Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others.
• Verify insurance coverage and perform insurance eligibility checks to facilitate smooth appointment processes.
• Manage appointment changes, cancellations, and rescheduling requests with professionalism and efficiency.
• Provide excellent patient service by answering phone inquiries with proper phone etiquette and guiding patients through scheduling procedures.
• Maintain detailed documentation review of patient records, care plans, and medical histories to ensure accurate scheduling and record keeping.
• Coordinate with clinical staff to optimize daily schedules, balancing provider availability and patient needs.
• Ensure compliance with HIPAA regulations by safeguarding patient information during all scheduling activities.

Requirements

• Proven experience in medical scheduling, front desk operations, or medical administrative support within a healthcare setting.
• Familiarity with EMR systems such as Epic, Meditech, Athenahealth, or similar platforms.
• Strong knowledge of medical terminology, CPT coding, ICD-9/10 coding, and insurance verification processes.
• Excellent computer skills including proficiency in Microsoft Office applications and office management software like Eaglesoft or Dentrix preferred.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Prior clinic or dental office experience is highly desirable, along with familiarity with HIPAA compliance standards.
• Strong communication skills coupled with professional phone etiquette and typing speed (10 key typing experience preferred). Join us as an Appointment Scheduler and be part of a dedicated team committed to delivering outstanding healthcare experiences! Your expertise will help streamline operations while ensuring every patient receives timely and compassionate care in a supportive environment.

Job Type: Full-time

Pay: $22.22 - $26.76 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote