Key Responsibilities:

• Determines work priorities, plans, schedules, assigns and reviews work. Trains and evaluates assigned personnel.
• Investigates and resolves difficult or highly sensitive collections or receivables problems. Interacts with debtors; explains and interprets regulations and procedures; determines exceptions to payment policy or procedures; and authorizes refund
• Responsible for posting all incoming payments to correct accounts daily.
• Reviews, formulates, and recommends policies and operational procedures for areas of responsibility.
• Ensures confidentiality and security of transactions and receivables
• lead a team of Collections Specialists in performing several vital activities related to Team's AR Portfolio and account aging, coordination and resolution on billing discrepancy, deductions and over payments, credit and order hold as well as on team's management on unapplied cash.
• develop and maintaining good communications and relations with both internal and external customers and in handling customer escalations
• Exercise good judgment within defined procedures and policies to determine appropriate action.
• Resolves day-to-day technical and operational problems.
• Inputs and retrieves data from computer systems. (Posting payment and reconciling with bank statements)
• Maintaining customer information.
• Scheduling Payments.
• ACH Upload Processing.
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• General ledger reconciliations.
• Account reconciliations such as a bank, inventory control, clearing, billings, etc.
• Issue receipts to customers on receipt of payments.
• Performing daily financial transactions such as verifying, calculating, and posting accounts receivable data.
• Supporting the month-end process.
• Generating month-end reports.
• Report summary of completed tasks and issues.

Job Requirements:

• Fluent in English is a MUST
• Bachelor’s degree in Accounting is preferred.
• hands-on accounting experience in accounts receivable is a must.
• Appropriate handling of sensitive information.
• Excellent written and verbal communication skills.
• Strong client relationship management and customer service skills.
• Advanced computer software skills, especially with Excel and Accounting packages.