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Arabic speaking Customer Service Representitive
JOB_REQUIREMENTS
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- Provide exceptional customer support to Arabic-speaking customers via phone, email, and chat, resolving inquiries and issues efficiently.
- Accurately document customer interactions, ensuring all details are captured in the CRM system for future reference and analysis.
- Proactively identify and address customer needs, offering tailored solutions and exceeding expectations to build customer loyalty.
- Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive attitude.
- Stay updated on product knowledge, policies, and procedures to provide accurate and consistent information to customers.
- Handle a high volume of customer interactions with efficiency and professionalism, maintaining composure under pressure.
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