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Architect I - Enterprise Solutions
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Role description
Role Proficiency:
Independently analyze and develop applications and review and design solutions in their assigned area of responsibility on ERP/CRM systems. Manage and mentor a team
Outcomes:
- Act creatively to develop applications and select appropriate technical options. Optimize application development maintenance and performance by employing design patterns and by reusing proven solutions while accounting for others' developmental activities
- Develop technical documents such as Functional Design Specifications Deployment documentation
- Perform design document reviews peer code reviews and suggest code improvements
- A single point of contact for the build and deployment issues and resolve them on time
- Learn technology business domain system domain individually and as recommended by the project/account
- Contribute to ERP/CRM Practice related activities for example (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
- Identify the problem patterns and improve the technical design of the application/system
- Optimizes efficiency cost and quality.
- Interpret the application/feature/component design to develop the same in accordance with specifications.
- Code debug test and document and communicates product/component/feature development stages.
- Validate results with user representatives integrates and commissions the overall solution.
- Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…
- Influence and improve employee engagement within the project teams
- Learn and implement technology newly released features after impact analysis wherever applicable.
- Attend industry/technology specific conferences (if applicable) and share the knowledge with the team.
- Conduct peer reviews and demand high quality standards from the reviewed deliverables.
- Conduct technical assessments for hiring candidates to developer/lead roles.
- Mentor and manage a team.
- Set goals for self and team in NorthStar. Provide timely feedback to team members
Measures of Outcomes:
- Number of applicable technical/domain certifications completed
- Adherence to process and standards (coding standards)
- Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed
- Average time taken for turnaround on production bugs Adherence to schedule / timelines
- Number of technical sessions conducted within Practice for the benefit of peers and team members.
- Contribution to RFPs and estimations in ERP/CRM Practice.
- Number of Leads who were guided and upskilled to lead a technical team.
- Number of process streamline documents prepared for ERP/CRM Practice
Outputs Expected:
Requirement:
- Understand the requirements/user stories
Estimate:
- Create and provide inputs for effort and size estimation and plan resources for projects.
- Follow scrum ceremonies.
Configuration and Coding:
- Define coding standards
templates and checklists. Perform code review of team members.
Test:
- Review and create unit test cases
scenarios and execution.
- Review test plan created by testing team.
- Provide clarifications to the testing team.
Manage Defects:
- Perform defect RCA and mitigation.
- Identify defect trends and take proactive measures to improve quality.
Manage Project:
- Manage delivery of modules. Manage user stories.
Documentation:
- Create/review templates
checklists
guidelines
standards for design/process/development.
- Create/review deliverable documents. Design documentation
requirements
test cases and results.
Status Reporting:
- Report status of tasks assigned.
- Comply with project related reporting standards and process.
Manage knowledge:
- Contribute project related documents
share point
libraries
client universities.
- Review the reusable documents created by the team.
- Create knowledge sharing assets.
Release:
- Execute and monitor release process
Interface with Customer:
- Clarify requirements and provide guidance to development team
- Present design options to customers
- Implementation reviews with stakeholders.
- Work closely with customer architects to finalize design
Domain relevance:
- Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.
- Learn more about the customer domain and identify opportunities to provide value additions to customers
- Complete relevant domain certifications
Manage/Mentoring Team:
- Set goals and provide regular feedback to team members.
- Understand aspirations of their team members and provide guidance
opportunities
etc.
- Ensure team members are upskilled and engaged in the project.
- Proactively identify any risks and work with mitigation measures.
- Mentor and motivate junior leads to upgrade their technical screening skills.
Assists others in resolving complex technical problems:
- Manage all aspects of problem management activities
investigating the root cause ofrnproblems and recommends SMART (specific
measurable
achievable
realistic
timely)rnsolutions.
Development and review of Standards & Documentation:
- Maintenance of software process improvement activities
communicating to a range of individuals and teams.
Solution Definition & Design:
- Define Architecture for the small sized kind of project.
- Design the technical framework and implement the same.
Skill Examples:
- Proactively identifying solutions for technical issues.
- Ability to maintain technical evaluation procedures.
- Ability to estimate project effort based on the requirement.
- Perform and evaluate test results against product specifications.
- Break down complex problems into logical components.
- Interface with other teams designers and other parallel practice; including regular follow up for any conflicts during project execution.
- Create and articulate impactful technical presentations.
- Follow high level of business etiquette in emails and other business communication.
- Drive conference calls with customers and answer customer questions.
- Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
- Build confidence with customers by meeting the deliverables in time with quality.
- Proactively ask for and offer help
Knowledge Examples:
- Functional and technical designing on various ERP/CRM cloud platform features and automations.
- Thorough knowledge of coding best practices and understanding the limitations of coding.
- Experience using data loading tools.
- Experience with production deployment and solving deployment errors.
- Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.
- Experience working in Agile methodology.
- Must have knowledge - HTML/HTML5 CSS XML AJAX Web-services.
- Experience with Google APIs JQuery/any other java-script framework ERP/CRM technology specific mobile development analytics etc.
- Deep knowledge on architecting solutions and applications on cloud-based infrastructures.
- Deep level proficiency in the specialist area.
Additional Comments:ServiceNow SAM Architect Role Overview: The ServiceNow Software Asset Management (SAM) Architect is responsible for the end-to-end architecture, implementation, and governance of ServiceNow SAM Pro — including advanced support for Non-Discoverable Publishers. This includes integrating usage data from external sources (CSV/API), modeling entitlements manually, and ensuring effective license compliance for both on-prem and SaaS/non-discoverable applications. Key Responsibilities • Architecture & Strategy Define and maintain the overall SAM Pro architecture, ensuring support for both discoverable and non-discoverable publishers. Establish architectural guidelines for managing SaaS, custom, or internal applications not visible via traditional discovery. Design the Software Model Library structure to accommodate manually created models for non-discoverable publishers. Architect scalable frameworks to support bulk onboarding of non-discoverable apps via CSV import or API ingestion. • Implementation & Publisher Management Lead the design and implementation of reconciliation logic for non-discoverable software, including: Manual import of usage data API integrations (e.g., Fivetran, Immuta, Adobe Cloud, O365 Graph, etc.) Mapping usage to entitlements without discovery fingerprints Configure custom license metrics for SaaS tools (e.g., user-based, consumption-based). Support creation of Transform Maps, Scheduled Imports, and normalizations for third-party tool data. Define manual processes and automation for updating entitlements, usage, and contract data for unmanaged publishers. • Governance & Data Accuracy Enforce naming conventions, categorization, and taxonomy for non-discoverable publishers. Maintain high-quality entitlement and usage data through audit-ready documentation and exception handling. Define governance around manually managed software — including lifecycle tracking and risk categorization. • Integration & Automation Architect integrations between ServiceNow SAM Pro and: o SaaS platforms (e.g., Atlassian, Salesforce, Zoom) o Middleware tools (Azure Logic Apps, MuleSoft, Power Automate) o Usage feeds via REST API, JSON, or CSV upload Guide automation of license reclamation and user access reviews even for non-inventoried software. • Reporting & Optimization Configure compliance dashboards for non-discoverable software showing: o Effective License Position (ELP) o Usage vs. entitlement o Over-licensed/underutilized scenarios Provide insights on SaaS spend and optimization opportunities through integration with Cost Management or FinOps tools. • Stakeholder Collaboration Collaborate with procurement, SaaS owners, vendor managers, and InfoSec to onboard and track non-discoverable tools. Serve as technical SME for handling audit defense related to SaaS contracts and user-based license models. Support business teams in justifying true-up, renewal, or reduction decisions based on usage data. Required Experience (Specific to Non-Discoverable Tools) Experience implementing ServiceNow SAM Pro for organizations with significant SaaS or unmanaged software footprint. Expertise in ingesting data from external tools (e.g., Splunk, Fivetran, internal DBs) into SAM tables. Proven ability to manage non-inventoried publishers using manual and automated techniques. Certifications (Preferred) ServiceNow SAM Pro Implementation Specialist ServiceNow IntegrationHub/Mid Server experience (for external API data sources) Certified Software Asset Manager (CSAM) Example Non-Discoverable Publishers You May Handle: Immuta, Fivetran, Snyk, Datadog, Miro, Lucidchart, Canva, Workiva, etc.
Skills
Servicenow,Software Asset Management,Platform Architecture,Solution Design
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