Area Manager

ROLE SUMMARY
The role of the Area Manager is to provide leadership, and operational direction to team members across Cinemas and Magic Planet assigned sites. This role will also ensure working closely with the Director of Operations to secure topline, bottom-line revenues, policies, procedures and setting the Key Performance Indicators for their designated locations.

ROLE PROFILE

• Ensures that all sites are operating in line with set SOPs (Standard Operating Procedures) while ensuring adherence to Majid Al Futtaim policies and guidelines.
• Manage and guide management team with operational issues and areas of concern to ensure that matters are resolved within agreed timelines and efficiency.
• Continuously monitor performance assigned operations and ensures adherence to operations budgets for the site and reports any variances.
• Supports new or expanding sites, specifically focusing on the validation of operational aspects and customer satisfaction.
• Responsible for effective implementation and management of Customer Service Excellence.
• Assist the marketing manager in the implementation of in store promotions for all stores and actively promote new ideas and promotions.