Area Manager

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Cluster Lead / Area Manager who can help us move even faster.

noon’s mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

We are looking for a Cluster Lead / Area Manager to join our dynamic team. The Cluster Lead owns end-to-end operational performance for a group of Supermall stores, ensuring best-in-class TATs, NPS, assortment availability, and cost efficiency. This role is directly responsible for manpower management, store performance, last-mile experience, and P&L for assigned stores.

Key Responsibilities:

1. Delivery & Customer Experience

• Ensure stringent Delivery TATs for the cluster.
• Own NPS & customer experience at cluster level.
• Manage CIR / After-Sales escalations & closures.
• Ensure zero downtime, store availability & proactive shutdown governance.

2. Manpower & Delivery Associate (DA) Governance

• DA availability planning, shift rostering & adherence.
• DA hiring, grooming, appearance standards & training.
• DA happiness, retention & monthly satisfaction surveys.

3. Store Operations & Inventory

• Govern Putaway, picking, batching & logistics efficiency.
• Retail → Store direct movement governance.
• Manage damages, losses & shrinkage controls.

4. Performance, TAT & Efficiency

• Daily TAT monitoring, deep-dives & corrective actions.
• Improve batching, routing, and manpower utilization.
• Drive SMNM actions and store-level SOP compliance.

5. Revenue & Space Optimization

• Improve revenue per sq. ft. across stores.
• Optimize physical space, re-layout stores & highlight opportunities.
• Monitor assortment availability & in-stock %.

6. Cost Ownership & P&L

• Own cluster P&L including manpower costs, logistics & store operating costs.
• Run incentive programs & ensure ROI-driven productivity improvement.

7. BTL & City Support

• Support local marketing, BTL activations & city-level partnerships.

What you'll need:

• 5–6 years experience in Q-commerce, hyperlocal, warehousing or retail ops.
• Strong leadership with ability to manage large DA + store teams.
• Analytical ability to diagnose TAT, NPS and operational issues.
• Hands-on operator with strong city-level understanding.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.