Assembly Operations Manager

About us

LSG Sky Chefs is the global leader in airline catering and hospitality, proudly named “Airline Caterer of the Year in North America” for three consecutive years: 2023, 2024, and 2025. We deliver culinary excellence and operational precision to the world’s top airlines—and we’re looking for passionate leaders to help us continue soaring.

Position Summary

As an Assembly Manager, you’ll oversee all aspects of a department’s operations within our Customer Service Center (CSC). You’ll lead with precision, ensuring that every flight is catered accurately, efficiently, and safely. This role demands a hands-on leader with a sharp eye for detail, a strong operational mindset, and a passion for mentoring and growing teams.

What You’ll Do

• Strategically plan and manage daily operations including labor hours, schedules, productivity, and safety.
• Lead with a mentorship mindset, fostering growth and development within your team.
• Drive cost control through effective manpower planning and overtime management.
• Ensure compliance with customer specifications, FDA, HACCP, OSHA, USDA, and other regulatory standards.
• Oversee accurate and timely production of food and equipment for flight catering.
• Investigate and resolve customer quality issues with corrective actions.
• Maintain strong relationships with internal and external stakeholders.
• Lead daily operations briefings and cross-functional collaboration.
• Manage inventory and ensure proper handling of company and customer-owned merchandise.
• Supervise the sorting, wrapping, and packing of airline dry goods, liquor, and equipment.
• Ensure sanitation standards are met across all production areas.
• Recruit, train, and develop team members in alignment with HR policies.
• Champion continuous improvement through Lean Manufacturing and Global Performance System (GPS) initiatives.
• Monitor and manage departmental budget, initiating corrective actions as needed.

What You’ll Bring

• Bachelor’s degree or equivalent experience preferred.
• 3–5 years of leadership experience in high-volume production or assembly operations.
• Strong understanding of variable production systems and labor cost drivers.
• Proven ability to lead change and improve processes in a fast-paced environment.
• Excellent communication, training, and interpersonal skills.
• Proficiency in Microsoft Office and Windows-based applications.
• Demonstrated success in meeting customer expectations and regulatory compliance.