Asset Management

Roles and Responsibilities:

• Creating ServiceNow tickets in tool.
• Asset tracking and keeping Asset repositories up to date in Traxx/Flexera/SNOW.
• Material receipting & returning faulty hardware.
• Conducting periodical asset audits.
• Physical stock verification activities.
• Lost and missing asset formalities, insurance paperwork, etc.
• Support activity during BCP.
• Assets Disposal, Maintaining assets inventory in tools.
• Processing On-boarding & Offboarding Requests.
• Asset tagging, stickers, laptop certificates, and labelling assets.
• Tracking and tracing all IT assets.
• Maintaining & Tracking PC Devices and Peripherals in stock.
• Adhere to SEZ formalities.
• Receiving deliveries and sign off.
• Racking, Stacking and movement of devices.
• Scanning and managing of New and Return assets.
• Receipt computer returnsE-waste, Disposal and Wrapping of devices.
• Monthly report

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and highly detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PCLaptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.