Assignment Support Administrator - Graduate Program - Emiratization

Greetings from NES Fircroft

We are looking for a Assignment Support Administrator - Graduate Program!

Working hours - 20 hours per week

Responsibilities:

Reporting

• Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status

• Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have expired

• Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns

Communication and Escalation

• Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently ? Ensures the contractor experience is positive through delivering a good level of service and prompt response times

• Supports and works with other regional Assignment Support teams where there is overlap

• Understands when to escalate any potential issues to Assignment Support Team Leader or Manager

• Identifies and feeds back any Bullhorn issues to the relevant consultant

• Appropriately notifies Team Manager of any delays with work due to fluctuations in volumes if this may affect service delivery

Visa & Logistics (if applicable)

• Works closely with particular region to coordinate visa requests

• Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process

• Proactively researches any visa or mobilisation requirements if contractor is being placed in a new region

Output Range/ Dimensions

Key Performance Indicators

• Achieve 100% in team compliance audit completed by the commercial team every month

• Maintain each mailbox SLA

Behavioural Competencies

• Understanding customer needs and priorities to provide quality services

• Using creative problem solving and successfully executing tasks to enhance the customer experience

• Managing communications appropriately for the customer

Enterprise

• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results ? Understanding the business and its drivers

• Proactively making improvements to address current challenges

Integrity and Responsibility

• Awareness of, adherence to and compliance with appropriate policies and procedures

• Ability and willingness to escalate breaches of policies and procedures

• Ability to manage confidential or sensitive information sensitively

• Seeks out information to make informed decisions

Teamwork

• Collaborating effectively with others

• The ability to overcome individual differences to achieve a greater goal

Drive and Personal Impact

• Being aware of personal development needs

• Being proactive in gaining the required experiences and training to develop professionally and personally ? Contribute to the culture of the company in a positive and meaningful way ? Plans time and prioritises efficiently