Assist. IT Manager

job overview

Under the general guidance of the General Manager and within the limits of Best Plaza West Bay Hotel policies and procedures, is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel.

At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

• Create Confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
• Encourages Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.

· Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

1. Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.

2. Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.

3. Continually keeps informed of Best Plaza West Bay Hotel approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:

• Computer Hardware systems and devices including PC LAN technology.
• Software operating and utility systems.
• Front Office and Accounts Receivable Property Management Systems.
• Interfaces to and from Front Office Property Management Systems and other Systems.
• Back Office Accounting Systems.
• PC and LAN based Office Automation products.
• Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
• Point Of Sale Systems.
• Guest and Administration Voicemail.
• Call Accounting.
• PABX systems.
• Cabling.
• Hub / Switch Management Systems.
• Electronic Door Locking Computer System.
• Computer Virus protection.
• Hotel IT Security and Firewalls

4. Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads.

5. Maintain an up-to-date list of all computer hardware.

6. Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.

7. Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions.

8. Installs and tests corporate approved program changes to the hotel computer system(s).

9. Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office.

10. Understand all standard and hotel customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions.

11. Responsible for designating selected individuals for hotel approved system that he/she will train so that these individual can train the users.

12. Trains the selected hotel staff to take on the major responsibilities during his/her absence.

13. Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable.

14. Ensures that all computer media saves and back-ups are completed, documented and stored per hotel specifications.

15. Maintains uncompromising data and physical security standards.

16. Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the hotel security specification as described in the hotel security system.

17. Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries.

18. Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility.

19. Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility.

20. Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.

21. Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by hotel, computer companies or vendors.

22. Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support.

23. Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.

24. Follows-up on all outstanding points from the latest EDP audit of his/her hotel.

25. Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.

26. Conducting the Manager on Duty (MOD) tasks either weekly or weekend to support Hotel operations.

aCCOUNTABILITY

Responsible for: IT Supervisor/Specialist/Office

SELF MANAGEMENT

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3. Comply with Time and Attendance Policies set by the hotel.

4. Actively participate in training and development programs and maximize opportunities for self-development

5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6. Familiarize yourself with emergency and evacuation procedures

7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8. Comply with the Company’s Corporate Code of Conduct

9. Familiarize self with the company values.

10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Job Type: Full-time

Experience:

• work in hotel w/ same position: 1 year (Required)