Assistance Manager, Front Office

Assistant Manager, Front Office Alisal, a luxury 10,500 private acre working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Assistant Manager to join our Front Office Team. This full-time, exempt position will directly assist the Manager in the Front Office department in overseeing the Front Desk, Ranch Concierge, Bell staff, and Transportation Departments. The person in this role must provide an extraordinary level of customer service and go above and beyond to ensure guest requests are met or exceeded and that their stay is a memorable one. Proactively and seamlessly orchestrating requests with other Ranch departments to support the efficient operation of the property. Further, this position includes supervising, coaching, training, directing and disciplining staff when necessary. Utilizing independent judgment and discretion to make good business decisions, taking into account all stakeholders. Enforcing and exemplifying service standards and being the first point-of-contact between the Ranch and its guests; enthusiastically representing Alisal in a positive light, at all times. Completing administrative, managerial, and safety duties as well as any other projects, tasks, and responsibilities as assigned and directed by senior leadership.

Qualifications

• At least 2 years of prior supervisory capacity in hotel/resort or comparable setting.
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Experience with CA labor laws, reading, and utilizing financial statements.
• Ability to speak effectively before groups of guests, clients, or employees.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull minimum 50 lbs.
• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.
• Ability to work outside, indoors, in varying temperatures.

Requirements

• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Must have current and valid CA Driver’s License for operating company vehicles.
• Conditional offer subject to criminal background check and DMV record review.
• Open availability to accommodate varying schedules as well as able to work on weekends and holidays.

Pay and Benefits

• Position pay range $68-70K per year DOE.
• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.

To apply, please visit Alisalranch.com