Assistant Administrator

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Assistant Nursing Home Administrator:
Elizabeth Adam Crump Health and Rehab

Glen Allen, VA

General Purpose:
The Assistant Nursing Home Administrator (ANHA) supports the overall leadership, direction, and daily operations of the facility in alignment with resident needs, governmental regulations, and company policies. This role assists the Administrator in driving high-quality resident care, operational excellence, and achievement of facility business objectives

Essential Job Functions:
Operational Support Leadership

• Support and assist in leading facility operations in alignment with organizational goals and regulatory standards.
• Participate in process improvement initiatives designed to enhance resident experience, operational efficiency, and workplace culture.
• Assist in planning, implementing, and monitoring programs and systems that ensure high-quality resident care.
• Support the Administrator in developing departmental goals, strategic initiatives, and service improvement plans.

Supervision Staff Development

• Provide support in hiring, training, evaluating, coaching, counseling, and developing department staff.
• Help ensure adherence to fair and lawful employment practices.
• Assist department managers in performance monitoring, communication of policies, and staff engagement.
• Foster a culture of empowerment, creative problem solving, and teamwork across facility departments.

Regulatory Compliance Quality Assurance

• Assist with the development, monitoring, and evaluation of the QA/QAPI program.
• Maintain knowledge of federal, state, and local regulations, supporting the facility in meeting compliance requirements.
• Participate in survey readiness activities, surveys, and corrective action planning.
• Complete facility rounds to monitor care delivery, cleanliness, safety, staff morale, and resident satisfaction.

Resident, Family, and Community Relations

• Promote a positive customer service philosophy for internal and external stakeholders.
• Assist with communication to residents and families regarding concerns, service changes, and satisfaction initiatives.
• Support the development of facility relationships with regulators, healthcare providers, and community partners.
• Serve as a resource to families and community members regarding health care services and facility programs.

Human Resources, Staffing Workforce Management

• Support HR-related processes such as recruitment, onboarding, retention, and staff development.
• Assist in monitoring staffing levels and turnover, implementing strategies to maintain adequate and stable staffing.
• Help ensure compliance with employment laws, company HR policies, and practices promoting morale and retention.

Financial Business Support

• Assist in managing facility budgets, including monitoring labor costs, expenses, receivables, and payables.
• Help ensure business practices meet company standards and that financial policies are followed.
• Support communication of budget guidelines and performance expectations to department managers.
• Participate in census development, marketing strategies, and implementation of new business opportunities.

Facility Maintenance Safety

• Assist with oversight of facility grounds and equipment to ensure safe, clean, and orderly conditions.
• Help identify and resolve hazardous conditions or environmental concerns

Other Duties

• Attend required in-service trainings and CEUs to maintain competencies.
• Support special projects as assigned by the Administrator or COO.
• Function independently while demonstrating personal integrity and professionalism in all interactions.

Minimum Qualifications

• Active state Nursing Home Administrator license or eligibility for Administrator-in-Training (AIT) preferred.
• Minimum two (2) years of long-term care or healthcare leadership experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to navigate electronic systems.
• Strong professionalism, confidentiality, and customer-service orientation.
• Ability to prioritize and manage multiple projects with accuracy and efficiency.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work with minimal supervision and adapt effectively to change.
• Ability to work collaboratively with all stakeholders.

Physical and Sensory Requirements

• Moderate physical activity, including lifting objects up to 25 lbs.
• Standing/walking more than four hours per day; sitting for periods over two hours.
• Frequent computer work, including repetitive typing and screen time.

Trio Healthcare is an Equal Opportunity Employer

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