Assistant Boutique Manager

Overview and purpose of role:

As an Assistant Boutique Manager at Christian Louboutin, your will work closely with the Boutique Manager in the overall management of the store, staff, merchandise and particularly in leading an outstanding customer facing and service orientated team. You will act as an extension of the Boutique Manager in his/her absence.

Under the Boutique Manager supervision and with respect of all internal procedures and guidelines, the Assistant Boutique Manager is in charge of driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates for the next step.

You organize, supervise the work on the floor, being a role model for the rest of the team. You need to be excellent in your relationship with customers and to be able to transfer your knowledge and skills to the sales associates.

Key Responsibilities of the role:

Sales and Customer Management

• Proposing and implementing action plans to develop sales for each product category.
• Ensuring the achievement of business goals and strategic projects.
• Ensuring the implementation and development of initiatives which develop further the clientele database of the store.

People Management and Development

• Managing store staff with the help of the Management and the Human Resources Department.
• Ensuring the development of motivation, sense of belonging and business involvement of the team.
• Supporting the Boutique Manager in training Sales Advisors on new collections and on selling techniques.
• Challenging Sales Advisors on seasonal products.

Customer Service

• Ensuring all associates provide the highest level of customer service.
• Ensuring staff maintains constant client communication through utilizing their client books.
• Managing client database and utilize information to increase sales and client contact.
• Resolving all client problems and complaints quickly and effectively.

Store Management

• Assisting the Boutique Manager in managing HR administration (planning, absences etc.).
• Solving client litigations and rising issues to the Store manager.
• Performing back-office activities such as data entry, inter shop movements, product delivery, daily closures etc.

Store Image Management

• Ensuring correct interpretation and implementation of visual guidelines and procedures, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed through a close cooperation with the Visual Display Team.
• Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
• Supporting the products presentation to the highest standards.

Store Operation Management

• Following-up of daily sales reporting.
• Controlling product quality (management of the defectives and the repairs).
• Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).

Human Resources

Supporting the Boutique Manager in:

• Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
• Implementing and providing follow-up for all training programs, seminars, etc.
• Continually evaluating the performance of each associate and provide constant feedback to ensure results.
• Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Ensuring integrity of payroll and the payroll process, if requested by the Boutique Manager.
• Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.

Communication & Reporting

• Helping the Boutique Manager to ensure smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
• Supporting the Boutique Manager in building and maintaining good communication with members of corporate office, mall office and other stores.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

• Proven experience in a retail company; a plus if it’s in luxury or service environment.
• 3 to 5 years of luxury fashion retail management and sales experience.
• Proven ability to drive results and to develop people as well as turnover.
• Commercial awareness and strong business acumen.
• Strong customer relationship management and development as well as networking skills.
• Strong knowledge of fashion luxury markets and trends.
• Excellent person appearance (smart with a sense of individual style).
• Excellent English skills (Other additional languages would be an advantage).
• Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.
• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Motivated and committed with a ‘can do’ positive attitude.
• Able to meet the demands of a busy boutique/concession with high energy levels and determination.
• Proactive, dynamic and have a willingness to learn and develop.
• Must be comfortable with change and willing to adapt as required to the needs of the business.

Our business and our Values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. Since the brand’s launch, his creations have been immortalized in museums, on fashion week runways, red carpets, and in pop culture around the world. As a result, the Christian Louboutin brand name and his signature red sole are now among the most valuable trademarks in the fashion industry.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us…

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!