ASSISTANT CASE MANAGER

FULL POSITION DESCRIPTION:

Eagle Star Housing is a non-profit organization that has been helping Veterans and individuals experiencing housing instability become self-sufficient in Upstate New York since 2012. We pride ourselves on providing the most comfortable and supportive environments possible to ensure Veterans and other vulnerable individuals can successfully reach their individualized goals.

Eagle Star Housing is looking for qualified candidates to provide supportive services to residents in a Permanent Supportive Housing program located at one site in Rochester, NY. These candidates should be passionate about access to affordable housing and working with those that have served in the United States Armed Forces and individuals with severe mental illness (SMI). The primary goal is to assist residents in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach.

Position Summary:

Under the direction of the Permanent Supportive Housing Director, the candidate will assist in ensuring full capacity of permanent supportive housing units under the guidelines of the Empire State Supportive Housing Initiative (ESSHI) for those that have served in the United States Armed Forces and individuals with severe mental illness (SMI). Within these guidelines, and at the direction of the Housing Director, residents will require case management, individualized service plans, coordination with outside providers and weekly structured activities to include life skills. Additional functions performed include goal planning, connecting clients to community resources, home visits, and rental payment monitoring. It also includes assisting residents in housing searches if they no longer require the supportive housing program. Work is accomplished by advising and motivating program participants to accomplish their goals.

Candidate will coordinate and work collaboratively with the Housing Director to identify individualized resident needs are met. Candidate will assist residents in getting settled into their apartment and will ensure regular check-ins with those tenants to ensure successful transition. Candidate will collaborate with community partners, facilitate group activities, and maintain notes on each resident in an electronic medical record. Must be a good team player, have excellent written and verbal communication skills and be a self-starter. Must have a positive attitude and be a thoughtful and creative thinker.

Essential Functions:

• Provides supportive case management to clients, assisting them to reach their goals.
• Greets new tenants on arrival, shows new ESSHI tenant to their unit, provide basic tour of building.
• Provides review of included services eligible to those enrolled in ESSHI program.
• Assist tenant in identifying needs to sustain unit in supportive housing.
• Assist tenant in getting settled into ESSHI unit.
• Conducts unit checks with tenant at minimum once per month.
• Works with the resident to resolve issues around lease and/or program rules with the landlord.
• Acts as liaison and works in conjunction with the Housing Director to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
• Ensures all initial linkages to community providers are established and maintained.
• Collaborates with all service providers and establishes team communication plan.
• Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
• Collaborates with all ESSHI team members for active involvement in ESSHI programming.
• Attends team meetings.
• Maintains current documentation related to admission, continued check-ins, and annually.
• Assists with resident income verification and obtaining paperwork necessary to do so.
• Updates Goal Plans with program participants using a case management approach.
• Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
• Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff.
• Practices and promotes positive peer and resident relations.
• Participates in and promotes quality improvement and maintains clear communications with the House Director regarding house needs and incidents
• Maintains a continuous physical presence within the house during working hours and responds to requests for assistance.
• Maintains positive and collaborative relationship with leasing agent.
• Identifies opportunities for improvement in all aspects of the program.
• Assists with implementation of policies and programs.
• Identifies and promptly addresses unsafe practices and other safety issues in the house.
• Engages and educates community partners on the Supportive Housing program to increase referral rates.
• Accepts responsibility for personal professional development and demonstrates desire for personal growth.
• Attends staff meetings and other meetings as required by supervisor.
• Performs other duties as assigned.