Assistant Facilities Manager - Hard Services

• Multinational financial services client
• Opportunity for an experienced Assistant Facilities Manager to work in a vibrant, thriving corporate environment
• Based in Sydney CBD Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role

The Assistant Facilities Manager (Hard Services) supports the Facilities Manager in the delivery of all technical and maintenance operations across the corporate and hospitality portfolio. This role takes ownership of the day-to-day hard services delivery, contractor and vendor management, and compliance with statutory and company standards. The Assistant Facilities Manager will act as a key point of contact for both internal stakeholders and external suppliers, ensuring the workplace environment is safe, efficient, and aligned with premium corporate service standards.

What You'll Do Facilities Operations & Maintenance

• Lead and coordinate all hard services activities, including M&E, HVAC, electrical, plumbing, fire safety, and building fabric maintenance.
• Ensure the smooth running of the building infrastructure with minimal disruption to business operations.
• Supervise and coordinate both planned and reactive maintenance activities across all sites.
• Manage and update asset registers, ensuring equipment and systems are maintained to optimal performance levels.

Planned Preventive Maintenance (PPM) & Compliance

• Develop, implement, and manage comprehensive PPM schedules to ensure statutory and non-statutory maintenance tasks are completed on time.
• Oversee compliance with all relevant regulations and standards, including electrical safety, fire systems, water hygiene, HVAC, and environmental policies.
• Conduct audits and inspections to verify compliance and identify areas for improvement.
• Maintain accurate records of all maintenance works, certificates, and reports in line with company and legislative requirements.

Contractor & Vendor Management

• Take ownership of contractor performance management, including service delivery, health and safety compliance, and adherence to SLAs/KPIs.
• Manage contractor selection, tendering, and contract renewals in collaboration with procurement.
• Review and approve RAMS, monitor on-site works, and ensure proper permit-to-work processes are followed.
• Develop strong relationships with vendors to drive continuous improvement and cost efficiency.

Leadership & Team Support

• Provide guidance and support to the Facilities Coordinator(s), Technicians, and on-site teams to ensure efficient operations.
• Manage a positive and proactive team culture focused on safety, service excellence, and accountability.
• Act as deputy to the Facilities Manager, taking leadership responsibility in their absence.
• Promote collaboration between hard and soft services teams to maintain a seamless workplace experience.

Health, Safety & Risk Management

• Champion a strong safety culture across all FM operations.
• Ensure risk assessments are current and that all activities are conducted in accordance with health and safety legislation.
• Lead incident investigations and implement corrective actions to prevent recurrence.
• Support business continuity and emergency preparedness planning.

Stakeholder & Client Management

• Serve as a key contact for internal stakeholders, managing communication on maintenance works, service disruptions, and project updates.
• Ensure service delivery aligns with corporate standards and client expectations in a Corporate driven environment.
• Regularly review building performance and recommend improvement initiatives to enhance efficiency and sustainability.

Budgeting & Reporting

• Support the Facilities Manager in budget preparation, monitoring expenditure, and controlling costs related to hard services and maintenance.
• Approve purchase orders and verify invoices in line with financial procedures.
• Provide detailed reports on maintenance performance, PPM completion, compliance status, and contractor performance.

What You'll Need

• Proven experience in a Facilities Management role (Assistant FM or Senior Facilities Coordinator level) within a corporate office or hospitality environment - Minimum 3 years experience.
• Strong technical background in hard services (mechanical, electrical, HVAC, or building services).
• Demonstrable leadership and people management experience.
• Strong contractor and vendor management skills, including SLA/KPI management and contract negotiation.
• Excellent understanding of PPM, asset management, and CAFM/CMMS systems.
• High level of customer service and stakeholder engagement skills.
• In-depth knowledge of health, safety, and statutory compliance within facilities management.

Qualifications (Preferred)

• ONC/HNC, BTEC, or Degree in Building Services, Mechanical, or Electrical Engineering (or equivalent).
• IOSH Managing Safely / NEBOSH Certification.
• Experience with CAFM / CMMS systems
• Project management certification (desirable).

Key Attributes

• Strong leadership, communication, and decision-making skills.
• Proactive, organised, and results-oriented approach.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Collaborative and customer-focused, with a passion for high-quality service delivery.
• Strategic thinker with attention to operational detail.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.