SUMMARY

The Assistant F&B Manager will support the F&B Manager with efficient operations of all F&B outlets in respect to guest service standards, team performance, revenue generation, Health & Safety compliance, and cost control.

KEY RESPONSIBILITIES

• Assist in managing all F&B and day-to-day operations within budgeted guidelines and to the highest standards.

• Prepares regular performance reports to the F&B Manager of all F&B outlets (OSAT, complaint resolution, revenue, and costs).

• Ensure compliance with all health and safety regulations.

• Ensuring excellent levels of guest service are maintained at all times, analyze the guest feedback score (OSAT) and take in active role in the action planning.

• Handle guest complaints, requests, and inquiries in a timely and efficient manner.

• Ensures that the F&B departments work effectively as one team to provide seamless service across the operation.

• Assist in recruiting, managing, training, and developing the F&B team.

• Assist in scheduling shifts and assigning tasks.

• Assist in setting budgets and managing costs effectively.

• Assist in ordering and maintaining inventory levels.

• Work closely with the F&B Manager to roll out sales promotions and campaigns and analyze the performance of those campaigns.

• In conjunction with the F&B Manager, drive team sales incentives to drive revenue.

• Assist in conducting regular stock takes and audits.

• Conducting frequent and thorough inspections of the hotel F&B operations to ensure excellence is consistently maintained.

• Verifying that the best products are used in the F&B Operation on a regular basis.

• Conduct regular 1:1s meetings with direct reports.

• Ensure that all new F&B team members received a positive onboarding experience through a well-developed onboarding plan and a feeling of being welcomed and appreciated.