Assistant F&B Manager

Summary

The Assistant F&B Manager will support the F&B Manager with efficient operations of all F&B outlets in respect to guest service standards, team performance, revenue generation, Health & Safety compliance, and cost control.

Key Responsibilities

• Assist in managing all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Prepares regular performance reports to the F&B Manager of all F&B outlets (OSAT, complaint resolution, revenue, and costs).
• Ensure compliance with all health and safety regulations.
• Ensuring excellent levels of guest service are maintained at all times, analyze the guest feedback score (OSAT) and take in active role in the action planning.
• Handle guest complaints, requests, and inquiries in a timely and efficient manner.
• Ensures that the F&B departments work effectively as one team to provide seamless service across the operation.
• Assist in recruiting, managing, training, and developing the F&B team.
• Assist in scheduling shifts and assigning tasks.
• Assist in setting budgets and managing costs effectively.
• Assist in ordering and maintaining inventory levels.
• Work closely with the F&B Manager to roll out sales promotions and campaigns and analyze the performance of those campaigns.
• In conjunction with the F&B Manager, drive team sales incentives to drive revenue.
• Assist in conducting regular stock takes and audits.
• Conducting frequent and thorough inspections of the hotel F&B operations to ensure excellence is consistently maintained.
• Verifying that the best products are used in the F&B Operation on a regular basis.
• Conduct regular 1:1s meetings with direct reports.
• Ensure that all new F&B team members received a positive onboarding experience through a well-developed onboarding plan and a feeling of being welcomed and appreciated.
  
  

KEY COMPETENCIES

Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

• Leadership
• Communication
• Exceptional service delivery
• Delegation
• Team motivation & training
• Driving results
• Flexibility
• Attention to details
• Accountability
• Planning & Organisation
  
  

BACKGROUND

• Minimum of 2 years of experience as Assistant F&B Manager or 3-5 years of experience as a F&B Supervisor within a similar type of hotel / F&B outlets.
• Bachelor’s degree in hospitality management, culinary arts, or similar field.
• Language requirement: Professional English