Assistant Front Desk Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia

Overview

Assistant Front Desk Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia

Join to apply for the Assistant Front Desk Manager role at Four Seasons Hotels & Resorts, Saudi Arabia.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Location context: The Red Sea destination will be a luxury beachside destination with developments including a resort on Shura Island, featuring a yacht marina, golf course, and multiple leisure facilities. The Six restaurant and lounge outlets, a marine discovery centre, Kids for All Seasons, spa, pools, and beaches are part of the planned facilities.

What You Will Do

• Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures.
• Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
• Resolve guest concerns and requests promptly with genuine care and effective service recovery.
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
• Assist in the development of front desk procedures and systems in preparation for the resort opening.
• Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey.
• Handle VIP arrivals and special occasions with personalized attention and elevated service.
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement.

What You Bring

• Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
• A hands-on, guest-focused approach with strong leadership and problem-solving skills.
• Pre-opening experience is an advantage.
• Excellent communication, interpersonal, and organizational skills.
• Fluency in English & Arabic is required.

Knowledge And Skills

• Bachelor's degree, preferably in Hospitality Management.
• Minimum of 2 years' experience in a 5-star hotel or resort Front Office department.
• Strong working knowledge of hotel property management systems.
• A proactive and adaptable attitude with the ability to remain calm under pressure.
• Excellent attention to detail and guest service standards.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency.
• Local candidates for this role.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours

Full-time role.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service
• Industries: Travel Arrangements and Hospitality

Location: Riyadh, Riyadh, Saudi Arabia

Salary: SAR54,000.00 - SAR66,000.00 per month