Assistant General Manager

Springhill Suites Appleton

A vibrant full-service hotel known for exceptional guest experiences, thoughtful design, and a team-first culture. We combine warm hospitality with efficient operations to deliver memorable stays for business and leisure travelers.

Role Summary

The Assistant Hotel Manager supports the General Manager in daily operations, team leadership, and guest satisfaction. This role balances hands-on problem solving with strategic oversight across front desk, housekeeping, food and beverage, and maintenance. The ideal candidate is service-driven, organized, and ready to step in wherever the hotel needs leadership.

Key Responsibilities

• Guest Experience: Ensure consistent, high-quality guest service and handle escalated guest concerns to resolution.
• Operations Management: Oversee front desk, housekeeping, and maintenance workflows to meet brand standards and operational targets.
• Team Leadership: Coach, schedule, and evaluate staff; foster a positive, accountable workplace culture.
• Revenue and Cost Control: Support revenue management initiatives, monitor budgets, and control labor and operating costs.
• Compliance and Safety: Maintain health, safety, and regulatory compliance across departments.
• Reporting: Prepare daily and weekly operational reports and assist with performance analysis and action plans.

Qualifications

• Experience: Hotel experience is preferred
• Education: High school diploma required; associate degree or hospitality certification preferred.
• Skills: Strong leadership, excellent communication, problem-solving, and customer service skills.
• Technical: Proficiency with property management systems and Microsoft Office.
• Availability: Flexible schedule including nights, weekends, and holidays.

Preferred Attributes

• Proven ability to drive guest satisfaction scores and operational KPIs.
• Experience with budget management and staff training programs.
• Positive attitude, resilience under pressure, and a hands-on approach to leadership.

Pay: From $50,000.00 per year

Benefits:

• Paid time off

Work Location: In person