Assistant Guest Relation Manager

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Making sure all guest feedbacks are updated in the VIP Tracking sheet and Guest Feedback.
• Coordinates all VIP stay preparation.
• Manages All-Star production.
• Interacts with all guests during check-in, out and during stay to improve GSS scores.
• Assists in identifying training needs, develops formal training plans and implements training sessions for GR officers.
• Supervises the GR tasks daily(AM/PM).
• Makes sure that pending issues in the GR log book are handled.
• Handles guest complaints and refers them as necessary. Follows up on corrective action.

• 
  Degree in Hospitality Management or related field.
• Strong communication & leadership skills.
• Creative and is able to implement new ideas and concepts in order to reach and exceed the company’s objectives
• Fluency in English is a must.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.