Guest Experience Agent - voco Cairo Arabella Plaza

At voco™ Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for a Guest Experience Agent who will ensure guests receive personalized, attentive service from their first call to their final farewell, handling both front desk and telephone operations.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Greet guests on arrival and assist with check-in and check-out procedures.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Managing telephone calls, routing them efficiently, and responding to inquiries with courtesy.
• Providing information about hotel facilities, services, and local attractions.
• Promoting IHG Rewards Club and encouraging enrollments.
• Coordinating with other departments to ensure seamless guest experiences.
• Maintaining accurate guest records and ensuring preferences are noted for future visits.
• Handling billing, payment transactions, and ensuring accuracy in guest accounts.

What we need from you:

• Bachelor’s degree in Hospitality or related field preferred.
• 1–2 years’ experience in Front Office, Guest Services, or a similar role in a 4/5-star hotel.
• Excellent communication, telephone etiquette, and customer service skills.
• Proficiency in Opera PMS and MS Office.
• Strong problem-solving abilities and attention to detail.
• Fluency in English and other languages is an advantage.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.