Reservations Agent - voco Cario Arabella Plaza

At voco™ Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for a Reservations Agent who will be responsible for handling guest inquiries, managing reservations efficiently, and delivering personalized service to ensure a seamless booking experience in line with IHG standards.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Handling reservation requests via phone, email, and online platforms in a professional and timely manner.
• Providing accurate information about room types, availability, rates, packages, and hotel facilities.
• Maximizing revenue by upselling rooms, packages, and additional services.
• Maintaining accurate guest profiles and updating reservation details in the system.
• Coordinating with Front Office, Sales, and Revenue teams to ensure smooth operations.
• Responding promptly to guest inquiries, special requests, and complaints with a service-oriented approach.
• Monitoring reservation trends and reporting discrepancies or opportunities to the Department Head.
• Ensuring compliance with IHG reservation policies, standards, and procedures.
• Promoting IHG Rewards Club and encouraging guest enrollments.

What we need from you:

• Bachelor’s degree in Hospitality or related field preferred.
• 1–3 years’ experience in Reservations or Front Office within a 4/5-star hotel.
• Strong communication and customer service skills.
• Proficiency in Opera PMS or similar hotel reservation systems.
• Ability to work under pressure with strong attention to detail.
• A passion for hospitality and delivering memorable guest experiences.
• Must speak fluent English; additional languages are an advantage.

What We Offer:

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.