Assistant Manager

Our Junior Den Leader(s), focused on delivering 5-star service to our human and furry guests and looking out for their health, well-being, comfort, and overall happiness.

We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands-on position working with people and pets in a boarding facility/salon.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Uniforms
• Pet supply and service discounts and more!

Responsibilities:

• Manage all personnel matters at the direction of the Center Manager: recruit, hire, train, promote, counsel, and dismiss Associates
• Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance
• Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
• Schedule staff for work assignments
• Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort
• Administer all medications to pet guests as required
• Provide strong customer service and salesmanship
• Maintain appropriate inventory of supplies; Reorder and restock as necessary. Shop for miscellaneous supplies as needed
• Manage the computer reservation system
• In absence of the Center Manager, manage daily bank deposits and address all Center needs to maintain a safe, comfortable environment for pets and Associates
• Assist Center Manager with monitoring financial reports and statistics. Prepare and distribute required statistical and financial data
• Promote and market Best Friends’ programs and services internally and to the outside community at large
• Performs other duties as may be assigned from time to time by the Center Manager or District Manager

JOB DUTIES/ESSENTIAL FUNCTIONS:

• Recruit, hire, train, promote, counsel, and dismiss Associates
• Responsible for cash management
• Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
• Schedule staff for work assignments
• Maintain center budget
• Ensure their safety, security, and comfort of our pet guests
• Administer medications to pet guests
• Provide strong customer service and salesmanship
• Resolve customer complaints timely
• Maintain appropriate inventory of supplies; Reorder and restock as necessary
• Manage the computer reservation system
• Assist Center Manager with monitoring financial reports and statistics.
• Promote and market Best Friends’ programs and services internally and to the outside community at large
• Establish and maintain network connections with the community in which the Center is located

Requirements:

• Must profess a love of pets
• Must have previous pet and supervisory experience
• Great interpersonal and customer service skills
• Good, basic computer skills; Excel and Word
• Community outreach
• Budget and labor planning
• Retail and service sales
• Financial reporting
• Facility management
• Must be able to work weekends, evenings and holidays