Assistant Manager

Job ID: 40960

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 14 Oct 2025

• 
  Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions
• Collaboration and Country Partner enablement, Adopt partnership model and service journey ownership with country involvement
• Understand needs from various sources, for example, product, operations and technology teams, existing documents and artefacts, existing applications or external sources
• Able to interpret other strategic project requirements, and able to articulate impact to local processes
• Ensure standard documentation, communication, capability updates are completed for changes
• Support business to improve incremental revenue and commercialise the new payments capabilities socialising with all stakeholders / teams.
• Organise product demo’s and walkthrough’s to Ops on the new capabilities, functionalities and create awareness on the changes.
• Connect with Technology and business users to bridge process gaps / manual touch points and document for further actions.
• Track observations, open points, issues & defects for project closure and assign action owners with target date.
• Participate & support change management activities related to UVT implementation activities during Go-live
• Support post-production queries, raise incident tickets on issues identified in production – track for closure with Technology.
• Guide & assist Ops team on the new changes post implementation and handhold during the initial period until the new changes are settled seamlessly.

• Payments Knowledge
• UAT Testing
• Data Analysis
• Excel, MS Word & Presentation skills

• Education Academic or Professional Education /Qualifications; University educated
• Certifications Product owner, AGILE
• Languages English

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.