Assistant Manager-Analytics and Client success

Gurugram, Haryana, India

Department

India Auto_New Auto_Enterprise_Non Auto_Analytics_Bikes BU

Job posted on

Jan 16, 2026

Employment type

Onroll

Position Overview

The incumbent will be responsible for the end-to-end "post-sale" lifecycle of our Non-Auto clients. This role acts as a strategic partner to the Business Lead, ensuring that campaigns are not just delivered, but delivered profitably and with high client satisfaction.

Key Responsibilities

Revenue Protection & Growth: Identify upselling/cross-selling opportunities within existing accounts; manage renewals and prevent churn.

Gross Margin Management: Monitor campaign costs and resource allocation to ensure every project hits the target margin set by the Business Lead.
Cross-Functional Orchestration: Translate complex client requirements from Sales into actionable briefs for Media Operations.

Customer Experience (CX): Act as the senior point of escalation for delivery issues; lead the Quarterly Business Reviews (QBRs) with key clients.

Process Optimization: Standardize workflows for the Non-Auto vertical to improve speed-to-market.

Required Skill Sets

Commercial Acumen: Ability to read a P&L, understand margin calculations, and identify the gaps

Project Management: Proficiency in analytical tools to track delivery timelines across multiple clients.

Analytical Thinking: Able to look at media performance data and translate it into a "business impact" story for the client.

Experience Profile

2-4 years of experience in Account Management, Sales Operations, or Business Excellence.
Good hands-on experience on Excel, SQl and Power BI (preferred)