Assistant Manager, ASU (UAE National)

Al Jazirah al Hamra', United Arab Emirates

Description

JOB PURPOSE

Lead Account opening services team
Control the day-to-day activities of the team both Onshore and Offshore
Manage account opening functions for Personal Banking and Wholesale Banking
Manage all maintenance and service-related requests pertaining to Account services unit
Manage all account opening/ Maintenance tasks received by digital channels like Customer onboarding, iPad, Online/ SMS Banking, IVR
Assist the Head of Shared services in achieving the Unit objectives by supervising the activities of a team of Processing supervisors while resolving relatively more complex problems / issues and ensuring smooth flow of work, complying with established standards, policies and procedures

JOB ACCOUNTABILITIES

Lead and manage the operational functions at onshore to ensure:
Account opening (CASA&TD) and maintenance for WBG and PBG are completed within agreed SLA
Account opening, average over 100 documents per day, reconciliation of physical documents completed and forwarded to Archiving
Overnight safe custody of original physical documents under custody
Monitor Offshore Processing Team pertaining to
Account opening (CASA &TD)
Cheque Book issuance, Special Cheque Book
Online Banking, SMS, IVR Banking
Processing for COB (High Risk) IPAD (High Risk) and MB accounts
Review daily/ monthly tasks and dashboard are submitted
Decide, in line with stipulated polices, after analyzing the documents and requirements
Approve or reject COB-High Risk accounts, IPAD, MB accounts
Approving Debit cards in the Instant Issuance or DCR for above cases
Escalate approvals to the next level of management/ compliance, where required
Prioritizing process completion depending upon high net worth and tier 1 clients
Manage and plan resources for optimal efficiency especially planning absence or leaves
Fully responsible for:
Holding the original physical documents as joint custodian
Ensuring the physical documents are reconciled on a daily basis.
Rework identified by Offshore, rectification exercise in coordination with Branches / RM’s
Monitor and ensure proper movement of original physical documents between ASU & Central Archiving Unit under acknowledgement
Time Deposit / CCBB opening / OA payments approval
Act as joint bank admin for special bank controlled admin for iBusiness in conjunction with IAM
Approve the scanning of customer signatures in SIG-CAP handled at Onshore
Address / complete audit observations within time, Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements
Identify / propose optimization opportunities, based on the experiences gained in the day to day functions for further improvement.
Work on continues process reviews and improvements to ensure customer experience & expectation is met.
Participate in preparing BRD, conduct UAT at a user perspective for upgrades in the processes handled at the Unit and ensure deployment in live
Support to develop and cross-train team members for better resource utilization during exigencies.
Provide assistance to the TL SSD –ASU & Escrow in completing the day-to-day operations of the Unit

Requirements

QUALIFICATIONS

10 years banking experience in branches or head office required mainly in account opening
Prior experience at head office/ branches as a Team Leader/ verifier would be an added advantage

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