Assistant Manager (Casual Dining)

Role Overview

The Assistant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring excellent customer service, maintaining food quality standards, and assisting in team management and cost control to achieve operational and business targets.

Key Responsibilities

Operations Support

• Assist in managing day-to-day restaurant operations
• Ensure compliance with company SOPs, food safety, hygiene, and quality standards
• Monitor service flow and resolve operational issues during shifts

Team Management

• Support in supervising, training, and scheduling restaurant staff
• Ensure staff discipline, grooming, and performance standards
• Act as shift-in-charge in the absence of the Restaurant Manager

Customer Service

• Ensure high levels of customer satisfaction and service quality
• Handle customer complaints and feedback professionally

Inventory & Cost Control

• Assist in stock monitoring, ordering, and wastage control
• Support in cost control and basic sales analysis

Reporting

• Prepare daily operational reports and assist in monthly summaries
• Communicate operational updates to the Restaurant Manager

Candidate Requirements

• Previous experience as Assistant Manager / Supervisor in Casual Dining
• Good knowledge of restaurant operations and customer service
• Strong communication, leadership, and problem-solving skills
• Ability to work in a fast-paced environment

Benefits

• Working Days: 6 days per week
• Weekly Off: 1 day
• Annual Leave: 2 months leave once every 2 years

Air Ticket Policy

• Joining Ticket: Provided by the company at the time of joining
• Return Ticket: One-way return ticket provided after completion of 2 years for annual leave, as per company policy

Additional Benefits

• Food allowance provided
• Medical coverage provided by the company with reimbursement as per company policy
• Accommodation provided by the company
• Transportation provided by the company

Job Type: Full-time

Pay: RO200.000 - RO300.000 per month