Assistant Manager - Ecommerce

House of Pops is a dynamic and environmentally conscious company that specializes in crafting 100% natural, plant-based pops made from real fruit and clean label ingredients. Our commitment to purity, wellness, sustainability, and quality has earned us a prominent place in the market. With roots tracing back to a farmer's market in Dubai in 2018, we have grown into a team of more than 90 individuals who share a passion for pops.

Position Overview:

To develop and lead company’s ecommerce operation to drive online sales, improve customer satisfaction, and achieve business growth targets.

Responsibilities:

Financial

• Achieve the set sales targets for the month/year for E-commerce channel.
• Identify the E-commerce opportunities and convert opportunities to sales.
• Create a RTM/Marketing plan for E-commerce channel and drive the execution.
• Ensure the best visibility and standards for House of Pops in all the E-commerce platforms.
• Ensure all necessary documentations/approvals/feasibility required for E-commerce channel are followed.
• Ensure the standard operating procedures for E-commerce are followed diligently.
• Ensure payment collections as per the agreed terms.
• Ensure proper cash and stock reconciliation.

Customer

• Create engaging relationship with all the customers and ensure we are the preferred brand.
• Ensure customer satisfaction and maintain the brand image and standards.

Internal Business Process

• Maintain accurate records and deals in HubSpot CRM, ensuring all client interactions are documented for future reference.
• Ensure review every opportunity to ensure profitability for the company.
• Effective planning of the event and ensure all check lists as per SOP are ordered.
• Ensure strict compliance of brand standards

People

• Manage the Customer/Account managers of Ecom and achieve best results.
• Coordinate with all peers and management effectively to ensure smooth functioning of the channel.

Communications & Working Relationships:

• Works closely with the Director of Business Development and Department.
• Communicates professionally with colleagues and Management while keeping a productive working environment.

Experience, Skills and Qualifications

• 5 years + of proven experience in a similar role in F &B majorly focusing on E-commerce/Quick Commerce customers in UAE/KSA.
• Experience in managing E-commerce channel.
• Should have close interaction experience with the corporate/key account team of Key E-commerce customers.
• In-depth knowledge of E-commerce business.
• Proficient in the use of MS Office and CRM.
• Good Interpersonal and organizational skills.
• Excellent communication and people skills.
• UAE Driving license is a must