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Assistant Manager - Housekeeping

Doha, Qatar

Organization- Andaz Doha

Summary

Duties and responsibilities related to the Assistant Manager - Housekeeping role:

Assist the Housekeeping Manager in overseeing and managing all daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and staff facilities.
Conduct regular and rigorous inspections of guest rooms, suites, VIP areas, and public spaces to ensure they meet the hotel's impeccable standards of cleanliness, maintenance, and presentation.
Supervise and manage specialized cleaning programs, such as deep cleaning schedules, carpet shampooing, and marble polishing.
Ensure strict adherence to all health, safety, and hygiene (HACCP) protocols throughout the department.
Manage the evening turndown service, ensuring it is performed efficiently and to the highest standard for all occupied rooms.
Assist in creating staff schedules, assigning daily duties, and managing departmental payroll and overtime.
Train, coach, and mentor housekeeping supervisors and attendants, providing continuous guidance and feedback to enhance their performance.
Conduct performance appraisals, identify training needs, and handle employee counseling and disciplinary procedures in coordination with HR.
Lead daily briefings and team meetings to communicate goals, special requests, and hotel occupancy status, fostering a positive and motivated work environment.
Manage and control inventory levels for all housekeeping supplies, including linens, towels, guest amenities, and cleaning chemicals, placing orders as needed.
Assist the Housekeeping Manager in preparing the annual departmental budget and actively work to control costs and manage expenses within the allocated budget.
Prepare and maintain accurate records and reports, such as room occupancy, discrepancy reports, and maintenance logs.
Oversee the "lost and found" procedure, ensuring all items are logged, stored securely, and handled according to hotel policy.
Address and resolve any guest complaints or special requests related to housekeeping with professionalism, empathy, and efficiency.
Liaise closely and maintain seamless communication with the Front Office team to ensure accurate and timely updates on room statuses (clean, inspected, out-of-order).
Coordinate effectively with the Engineering/Maintenance department to report any defects and ensure prompt repairs are completed in guest rooms and public areas.
Collaborate with other departments, such as F&B and Events, to meet their specific housekeeping requirements for functions and outlets.

Qualifications

Minimum 2 years work experience as Assistant Manager or Team Leader - Housekeeping
Good communication and customer relations skills
Preferably female candidate

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