Assistant Manager, HR Operations

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.

As an Assistant Manager of HR Operations, You Will…

• Research, implement and administer all company benefit plans
• Lead a team of 4-5 employees
• Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
• Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
• Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
• Prepare onboarding email templates for the employees
• Stay up-to-date with innovative and creative ways of onboarding new employees
• Strive for continuous improvements and work excellence on HR operational matters
• Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
• Oversee HR databases and internal software
• Consult with line management providing HR guidance when appropriate
• Analyze and monitor HR performance metrics and KPIs
• Prepare periodic reports for management, as necessary and timely manner
• Carry out tasks as assigned by the HR Senior Manager/Director
  
  

As an Assistant Manager of HR Operations, You Have…

• 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
• Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
• Good understanding of general Human Resources policies and procedures
• Strong knowledge of various employment/labor laws
• Ability to maintain sensitive and confidential information
• Excellent verbal and written communication skills
• Ability to manage and handle multiple tasks
• Exceptional attention to detail
• Must be able to identify and resolve problems in a timely manner
• Strong decision-making skills