Assistant Manager Human Resources

Ramada by Wyndham Manama City Centre is now looking for an Assistant HR Manager to join their team!

SUMMARY

Carrying out the daily activities of the Human Resource Office including recruitment, compensation & benefits, disciplinary and welfare. Deliver HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY RESPONSIBILITIES

Managing Recruitment and Hiring Process

• Conduct interviews and hiring of team members with the appropriate skills, as needed.
• Establish and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Assists in monitoring candidate identification and selection process.
• Performs quality control on candidate identification/selection.
• Supervise and coordinate all matters of work permits and visas

Strategy and Planning

• Assist the DHR in the preparation of HR Budget and annual action plans as well as forecast as directed by Finance Department.

Managing Employee Development

• Conduct departmental orientation program for team member to receive the appropriate new hire training to successfully perform their job.
• Ensures team members are cross-trained to support successful daily operations.
• Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for team members and emphasize the importance of guest service in company culture.
• Assists in reinforcing the importance to attend by all new hires and participation of the leadership team in training programs

Maintaining Employee Relations

• Maintain effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an “open door” policy to acknowledge team members problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Assistant Director of Human Resources
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance.
• Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
• Communicates property rules and regulations via the employee handbook.
• Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.

Employee Accommodation and Transport

• Supervise with concerned in charge for all matters in regards to team members accommodation, facilities, cafeteria, lockers and transport.

Managing HR operations

• Manage the HR operation based on a detailed and up-to-date understanding of local labour law.
• Maintain full records of each person’s employment history, both HRMS system and in paper form, and ensure all such information is kept confidential.
• Implement corporate policies, and put in place local policies & processes for salaries and benefits
• Assist in communication of key messages to all staff. Promote employee communication activities and channels, to encourage and enable feedback from staff.
• Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved
• Promote Team Members Wellbeing & Happiness & Recognition, from hotels activities, cafeteria to Wyndham Programs in coordination with WeCom.

Government Relations

• Monitor the PRO in processing of employment visas, residence visas, Emirates ID and transfer visas for team members.
• Monitor the PRO in ensuring the processing and renewal of permits and licenses.

SKILLS & COMPETENCIES

• Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
• Business Acumen – understands the core business in relation to the role and function
• Count on Me – relates to people appropriately and effectively
• Team Development – supports and encourages a climate where people want to succeed
• Building Trust – is widely trusted and seen as a direct, truthful individual

Leadership

• Maintaining a business environment based on the Code of Conduct and Company Vision
• Maintain and enhance the open-door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
• Responsible for People leadership of direct reports (and their teams) (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
• Conduct regular coaching sessions/1:1s with direct reports

Human Resources

• Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
• Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
• Talent Reviews taken place as per the communicated timeline and are live in the business
• Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
• Control the LTO, Absence and Payroll in your department / the operational departments in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
• Manage the AES process in your department/ for the operational departments ensure that the follow up meetings are done and the associates have timely feedback.
• Conduct interviews for relevant roles in conjunction with HR
• Review manning and re-recruitment of all positions in conjunction with HR
• Ensure that you dine in the Team Members restaurant at least three times a week and provide HR Leader on property feedback
• Support WeCom with quarterly People, Community and Sustainability engagement events.

EXPERIENCE, CERTIFICATION & EDUCATION

• Minimum of 5 years’ experience of related work experience (human resources, management operations, or related professional area)
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major
• Excellent communication and interpersonal skills
• Good knowledge of written and spoken English
• Good Knowledge of Bahrain employment law
• Proficient in MS Office applications, Oasys HRMS, FMC