Assistant Manager Human Resources

Key Job Responsibilities

Planning & Organizing

Workforce Planning Support:

• Assist HR Manager in preparing manpower plans based on departmental needs.
• Monitor recruitment progress, ensuring vacant roles are filled within set timelines.
• Maintain Saudization tracking and provide weekly updates to management.

Policy & Standards Implementation:

• Ensure HR policies and procedures are communicated and followed at all levels.
• Support in implementing updates to align with SERB Company standards and Saudi labor law.
• Conduct spot checks to ensure compliance with HR documentation and processes.

Departmental Coordination:

• Partner with HODs to collect accurate manpower requests and job descriptions.
• Coordinate with Finance for payroll inputs and cost forecasting.
• Support L&D in identifying training needs based on performance reviews and employee feedback.

Operations

Recruitment & Onboarding:

• Manage end-to-end recruitment for junior and mid-level positions.
• Conduct initial candidate screenings and coordinate interview schedules.
• Ensure onboarding documentation, contracts, and colleague orientation are completed seamlessly.

Employee Relations & Engagement:

• Act as the first point of contact for employee queries, grievances, and concerns.
• Support managers in handling minor disciplinary actions and document cases properly.
• Implement colleague engagement activities such as staff events, recognition programs, and surveys.

Performance Management:

• Support in administering Grow360 performance management cycles.
• Track probation reviews, ensuring feedback is timely and documented.
• Assist line managers in setting KPIs and monitoring performance documentation.

Compliance & Government Liaison:

• Coordinate with Government Relations for Iqama renewals, visas, and GOSI submissions.
• Maintain accurate records of government compliance and audit requirements.
• Ensure HR files and contracts are audit-ready at all times.

Administration

HR Data & Reporting:

• Maintain HRIS records including attendance, leave, and employee data.
• Generate routine HR reports on headcount, turnover, Saudization, and overtime.
• Provide data analysis to support decision-making by the HR Manager.

Payroll & Benefits:

• Verify attendance, overtime, and allowances before payroll submission.
• Ensure leave balances, end-of-service benefits, and allowances are calculated accurately.
• Address routine payroll and benefits queries from colleagues.

Documentation & Records Management:

• Ensure personnel files are maintained and updated in compliance with SERB Company standards.
• Monitor expirations of contracts, medical insurance, and licenses, ensuring renewals are completed on time.
• Prepare HR documents required for inspections, audits, and government authorities.

Other Duties

Leadership & Team Support:

• Supervise HR Coordinators/Officers, providing guidance and coaching to enhance their performance.
• Delegate tasks and monitor workflow to ensure efficiency and accuracy.
• Step in as acting HR Manager during leave or absence, ensuring continuity of HR operations.

Cross-Functional Engagement:

• Represent HR in department briefings and cross-functional meetings as assigned.
• Support pre-opening activities with mass recruitment, contracts, and onboarding.
• Work with L&D and Quality to align HR initiatives with training and compliance needs.

Continuous Improvement & Projects:

• Suggest process improvements for faster, more efficient HR service delivery.
• Support digitization projects (e-files, HRIS enhancements, reporting tools).
• Participate in wellness, recognition, or employee engagement projects that reinforce SERB Company culture.

Key Objectives

• Ensure timely and accurate HR operations covering recruitment, payroll, and compliance.
• Maintain 100% accuracy in employee records, files, and HRIS data.
• Ensure recruitment timelines are met, minimizing delays in filling vacant positions.
• Support compliance with Saudization and labor law requirements.
• Contribute to improved colleague engagement and reduced turnover.

Job Requires

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• HR certification (CIPD, SHRM, CHRP) preferred.

Experience

• 4–6 years of HR experience, with at least 1–2 years in a supervisory or assistant managerial role.
• Hospitality or service industry experience preferred.

Skills

• Strong organizational and supervisory skills.
• Good knowledge of Saudi labor law and HR practices.
• Effective communication and interpersonal skills.
• Proficiency in HRIS systems and MS Office applications.

Languages

• Fluent in English; Arabic required; additional languages an advantage.

Personal Attributes

• Ethical, discreet, and dependable.
• Organized, proactive, and approachable.

• Team-oriented with a service-first mindset.