Assistant Manager - Mall Management

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1. Mall Operations & Facilities Management

• Assist in managing all daily operational activities within the mall, ensuring smooth functioning and excellent visitor experience.
• Coordinate with security, housekeeping, maintenance, and parking teams to ensure cleanliness, safety, and functionality at all times.
• Monitor and manage service provider contracts to ensure SLAs are being met.

2. Tenant Coordination & Relationship Management

• Serve as a key point of contact for tenants; support onboarding and fit-out coordination in collaboration with the Leasing and Projects team.
• Handle tenant queries, resolve operational concerns promptly, and maintain strong landlord-tenant relationships.
• Track lease compliance and assist with occupancy reports and renewals.

3. Customer Experience & Marketing Support

• Monitor footfall, customer feedback, and mall ambiance to identify areas for improvement.
• Assist in planning and executing in-mall events, promotions, and seasonal campaigns in collaboration with the marketing team.
• Ensure signage, directories, and wayfinding elements are well-maintained and up to date.

4. Administration & Reporting

• Maintain records of tenant agreements, insurance, payments, and statutory compliance.
• Generate and present regular reports on mall performance, maintenance issues, tenant concerns, and occupancy rates.
• Support budgeting, forecasting, and cost-control activities related to mall operations.

5. Health, Safety & Compliance

• Ensure adherence to all local regulations, safety standards, and company policies across the property.
• Conduct periodic audits and risk assessments with relevant teams.

Job Offer

• Opportunity to work directly with a leading mega developer in Saudi Arabia
• Work alongside a team of world class real estate/construction professionals.

Requirements

• Education: Bachelor's degree in Business Administration, Facilities Management, Real Estate, or related field.
• Experience: 7 - 10 years of relevant experience in mall/property management or retail operations, preferably with a real estate developer or retail asset owner.
• Skills:
• Strong interpersonal and communication skills
• Problem-solving and stakeholder management
• Operational awareness and attention to detail
• Proficiency in MS Office and property management systems (e.g., Yardi, SAP)