Assistant Manager - North Shore

SpaDerma is Chicago's leading medical spa, providing Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare with over 20 years of experience. Our team of over 140 employees includes skilled Aestheticians and Injectors who provide effective treatments using the most advanced technology available. We pride ourselves on being an approachable and affordable brand where employee empowerment and patient satisfaction are the priorities. Our spas are filled with warm and friendly personalities, a casual atmosphere, and providers that possess a wealth of knowledge intended to make our patients feel comfortable and never intimidated or overwhelmed. We empower our team of professionals to foster enduring relationships with their patients through collaborative and detailed treatment plans. SpaDerma is currently looking to expand its Injector team.

Position Summary

• Support the Practice Manager in daily operations and team management.
• Oversee and maintain proficiency in all business software platforms.
• Assist with spa maintenance to ensure a clean and functional environment.
• Handle and resolve patient complaints with professionalism and care.
• Deliver exceptional customer service and ensure the team upholds these standards.
• Manage product inventory, ordering, and supply chain coordination.
• Implement spa promotions and patient incentive programs.
• Train, mentor, and coach new support staff to foster team success.
• Coordinate events and manage special projects as needed.
• Perform additional responsibilities as assigned by leadership.
• Providing performance feedback to the team and addressing issues proactively through coaching or corrective measures.
• Support the Spa Manager with team scheduling, operations planning, and performance reviews.

• Bachelor’s degree preferred.
• Strong communication, organization, and leadership skills.
• At least 4 years of experience in sales and customer service.
• Aesthetics license is a plus but not required.
• Demonstrates professionalism and a solutions-focused mindset when addressing patient or employee concerns.

Benefits

SpaDerma offers a competitive benefits package designed to support the health, wellness, and growth of our employees, including:

• Health, dental, and vision insurance options.

• 401(k) retirement plan.
• Generous paid time off.
• Employee discounts on spa treatments and skincare products.

• Wellness programs and resources to promote a healthy work-life balance.

Compensation

• Competitive hourly wage starting at $25/hr based on experience