Assistant Manager - Operations

Job Title: Online Operations - Assistant Manager

Department: Online Sales
Reporting To: Senior Management
Location: Noida

Role Overview

The Online Operations Assistant Manager will have end-to-end ownership of online client operations, including brand store management, order execution, inventory control, client coordination, MIS reporting, and cross-functional team alignment. This role is critical in ensuring zero escalations, on-time delivery, financial accuracy, and high client satisfaction across global enterprise accounts.

Key Responsibilities

1. Online Brand Store Management

• Own day-to-day operations of all assigned online brand stores.
• Ensure all stores are live, functional, and error-free.
• Monitor and verify:
• Product listings (name, pricing, descriptions, specifications)
• Image quality and accuracy
• Checkout and order flow through test orders
• Coordinate with clients for:
• New product additions
• Pricing revisions
• Removal of discontinued items
• Ensure a seamless end-customer experience with zero issues.

2. Cross-Functional Team Coordination

• Act as the central point of coordination between:
• Design Team (branding layouts & approvals)
• Production Team (manufacturing & timelines)
• Accounts Team (invoicing & payment tracking)
• Logistics Team (dispatch, courier coordination & POD)
• Track daily task completion and proactively identify bottlenecks.
• Resolve issues independently or escalate internally when required.
• Conduct weekly review meetings to:
• Track pending tasks
• Address challenges
• Improve operational processes

3. Client & Customer Engagement

• Manage day-to-day client communication across online projects.
• Respond to all customer and client queries within defined TATs.
• Proactively inform clients of any deviations in timelines or execution.
• Ensure no order is delayed due to lack of internal or external communication.
• Conduct periodic client review calls to ensure satisfaction and alignment.

4. MIS, Reporting & Invoicing

• Prepare and manage monthly MIS reports for assigned clients.
• Download raw data from portals/ERP and format as per standard MIS templates.
• Verify:
• Order values
• Payments received
• Inventory usage
• Gift card utilization
• Calculate monthly invoicing accurately and submit reports for approval.
• Coordinate with the Accounts team for timely invoice submission and closure.
• Prepare courier cost reports, including weight-based shipping calculations and USD billing where applicable.

5. Inventory & Production Management

• Monitor inventory levels across all brand stores on a daily/weekly basis.
• Identify fast-moving and low-stock SKUs.
• Finalize replenishment quantities and raise production orders.
• Ensure inventory reaches before stock depletion to avoid order impact.
• Prepare inventory tracking sheets and seek client approvals where required.
• Track production timelines and ensure adherence to delivery commitments.

Key Skills & Competencies

• Strong operations and project management skills
• Excellent client communication and stakeholder handling
• High attention to detail and process orientation
• Ability to manage multiple accounts and tight timelines
• Strong coordination across design, production, accounts, and logistics
• Advanced Excel and reporting skills
• Calm, solution-driven approach under pressure

Expected Outcomes

• Zero order escalations
• Timely production and delivery across all projects
• Accurate MIS, reporting, and invoicing
• High client satisfaction and long-term account stability
• Process-driven, scalable operations

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person