Assistant Manager - Operations

About The Team

We at Meesho are democratising internet commerce for everyone in India. Our Business organisation drives this mission from the frontlines.As an Assistant Manager – Operations, you will be a core part of the team responsible for end-to-end execution of high-impact sales events (Monthly FSMS, MISS, Regional Sale & MBS), ensuring flawless delivery, performance, and continuous process improvement for user-side sale operations.

About The Role

As an Assistant Manager – Operations, you will own the planning, coordination, execution, and post-mortem analysis of Meesho’s user-side sale events (Promo Sales, Deals, Big Sale Days, etc.). You will anchor the operational rollout across teams, ensuring all stages of sale activation are error-free and efficient, and you will take initiative to improve processes to reduce manual dependency, increase speed, and enhance quality control.You will work closely with cross-functional teams — including Product, Tech, Marketing, Branding, Analytics, Pricing, Fulfillment & Experience — to ensure seamless sale execution. You will also coach and manage a small team of associates, drive governance, and regularly present progress to senior leadership.

What You Will Do

• Anchor end-to-end sale execution for all major monthly sales events — from planning to go-live coordination and post-event analysis.
• Work backward from launch timelines to define critical checkpoints, dependencies, and deliverables for all stakeholders.
• Lead sale preparation including finalising timelines, freeze windows, QC checklists, and execution sequences.
• Ensure all sale mechanisms and tech configurations are ready, tested, and validated before go-live.
• Coordinate with Product, Tech & Analytics to validate sale triggers, user-side behavior paths, and metric dashboards
• Maintain and update sale execution trackers — ensuring all elements are captured, status-tracked, and flagged for attention.
• Daily and milestone reporting status to internal stakeholders, ensuring visibility on risks and blockers.
• Implement governance frameworks — decision rights, escalation matrices, SLA definitions, and hand-off protocols.
• Own QC processes for all operational flows two to three days before sale — validating configurations, scripts, communication flows, and sale assets.
• Drive real-time RCA (Root Cause Analysis) for sale anomalies during execution and coordinate fast corrective action.
• Set up post-mortem retrospectives and actionable insights for continuous improvement.n
• Lead communications planning with internal teams and external partners around sale readiness, timelines, and risk mitigations.
• Represent operational readiness and performance updates to senior leadership.
• Identify opportunities to simplify processes, automate manual work, and reduce friction — driving standardisation wherever possible.
• Develop SOPs, QC frameworks, and best-practice playbooks based on historical learnings and data.
• Champion tools and technology adoption to reduce manual errors and accelerate execution cycles.
  
  
  

What You Will Need

• MBA Graduate (preferred but not compulsory).
• 3+ years of work experience having worked with a strategy and operation or in a role handling supplier growth/categories
• Experience working with cross-functional teams and stakeholder management
• Ability to develop first-principle thinking.
• Experience in problem-solving using qualitative and quantitative data on consumer insight
• Proven skills in driving problems to solutions and opportunities
• Ability to manage sale-related adoption processes with the operational team
• Has experience in handling branding elements historically
  
  
  

What You Will Need

• MBA Graduate (preferred but not compulsory).
• 3+ years of work experience having worked with a strategy and operation or in a role handling supplier growth/categories
• Experience working with cross-functional teams and stakeholder management
• Ability to develop first-principle thinking.
• Experience in problem-solving using qualitative and quantitative data on consumer insight
• Proven skills in driving problems to solutions and opportunities
• Ability to manage sale-related adoption processes with the operational team
• Has experience in handling branding elements historically