Assistant Manager, Process Excellence

Job title: Assistant Manager, Process Excellence

Location: Dubai, United Arab Emirates

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

• Define, document, and maintain SOPs, operational standards, and playbooks across last-mile operations (rider workflows, store handovers, attendance governance, performance reporting, defect management, etc.).
• Lead rollout of new operational processes and ensure adoption across stores, clusters, and geographies.
• Conduct process audits and standard compliance checks to detect deviations and improvement opportunities.
• Partner with Ground Ops, Control Tower, and Data/Performance teams to identify operational bottlenecks affecting:
• SLA and ETA adherence
• rider utilization and login rates
• pickup/drop times
• customer defects (NDR, damages, MDE/ONA, silent orders, etc.)
• cost per order levers
• Lead structured RCA exercises and implement corrective action plans with clear owners and timelines.
• Establish continuous improvement loops with field teams to sustain performance gains.
• Develop and track KPIs, dashboards, and scorecards to monitor operational health.
• Support pilot programs (new tools, new fleet types, new operating models) with measurement frameworks and learnings.
• Conduct time & motion studies, workflow analysis, and capacity modeling to quantify impact of changes.
• Coordinate change initiatives at scale — ensuring clarity of instructions, training, templates, and compliance checks.
• Work closely with Training and Ground Ops to build capability for new processes.
• Serve as PMO for transformation initiatives (fleet model changes, tech enablement, cost optimization waves, territory redesign, etc.).
• Align with:
• Ground Ops for on-floor implementation
• Control/Performance for measurement and tracking
• Rider Supply for capacity and recruitment inputs
• Customer Experience for defect-related improvements
• Tech/Product for tooling and workflow enhancements
• Finance/Procurement for cost levers and vendor efficiency
• Maintain a structured governance cadence with stakeholders (weekly reviews, monthly tracking, quarterly projects).

What you'll need:

• Minimum 4 years of experience in a Process/Ops excellence or similar role
• Bachelor degree in a quantitative subject
• Good analytical skills with proficiency in Excel/GSheets
• Good communication and coordination skills
• Strong analytical and statistical analysis skills to extract insights and recommendations
• Ability to roll up your sleeves and get your hands dirty
• Capable of working in highly ambiguous situations comfortably
• Understanding Logistics metrics and stakeholder management
• Ability to accommodate flexibility in the work schedule

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.