Assistant Manager, Service and Parts Sales (West Region)

Who we are:

Yanmar, a global leader since 1912, excels in innovative solutions across agriculture, marine, and industrial sectors. Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is a 100% owned subsidiary of Yanmar Japan, established in 2019. Our culture thrives on innovation , efficiency , and sustainability.

What we do:

YEMI primarily focuses on manufacturing of Industrial Engines and sales and service of the Industrial Engines/Agricultural Products/ Marine (Small – Medium & Large) Engines. Additionally, YEMI is running a full-fledged R&D center, with the vision of developing a global R&D center in India and to provide the cost and technological merits of India to the Yanmar Group.

What is in for you:

Employees at YEMI benefit from a collaborative work environment, continuous learning opportunities, global exposure, a culture that promotes HANASAKA (let the people bloom) and a commitment to sustainability through initiatives like solar energy and rainwater harvesting. We also offer a comprehensive benefits package, including health and well-being , equal employment opportunities and policies that are benchmark for work-life balance .

Essential duties of this role:

Essential Duties and Responsibilities:

Service

• Provide on/off-site installation, validation and commissioning of engines. (diesel)
• Provide high level technical support to customers on location/ Phone/ online. (Zero-hour service support)
• Coordination with Company distributors.
• Service dealer and FIE Shop expansion.
• Communicate with Customers to ensure satisfaction and implement necessary corrective action.
• Competition mapping and Market feedback.
• Interface to cross functional work teams such as field applications, customer support-services, R& D, etc.
• Updating of Service Technical documentation as required and submission.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Parts Sales

• Responsible to achieve spare parts target assigned for the year and the territory.

Education: B. Tech

Experience: 5-10 Years