Assistant Manager, Training (Logistics)

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Assistant Manager - Operations Excellence who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

• Lead and manage the day-to-day training team (instructors/coaches/content specialists).
• Plan and execute training schedules across stores/clusters to support ramp-ups, onboarding, and continuous learning.
• Ensure training delivery standards are consistent across geographies and formats (classroom, on-floor, digital).
• Design and update training content, SOPs, playbooks, micro-modules, and digital assets for all last-mile roles.
• Localize content where required (e.g., language, formats).
• Partner with Ground Ops, Control Tower, Customer Experience, Tech/Product to ensure materials reflect current operational reality.
• Track and analyze training performance KPIs such as:
• knowledge retention scores
• certification pass rates
• ramp-up timelines (e.g., rider onboarding to SLA readiness)
• recurring error/defect rates post-training
• Conduct audits of training sessions to ensure delivery quality and compliance.
• Implement feedback loops and improvement plans based on trainee performance and operational data.
• Work closely with Ground Operations to prioritize training needs based on store performance, new process rollouts, and operational gaps.
• Coordinate with Supply/HR for onboarding schedules and recruitment-driven ramp-ups.
• Align with Control/Performance teams on defect types and performance issues requiring targeted interventions.
• Support Product/Tech teams for feature rollouts, ensuring frontline staff are trained on new tools or workflows.
• Execute new capability programs (e.g., fleet manager academy, supervisor bootcamps, continuous improvements modules).
• Drive adoption of digital training platforms, e-learning modules, and certification frameworks.
• Maintain an updated training database (attendance, certification, evaluations).

What you'll need:

• Minimum 4 years of experience in a Training or similar role
• Bachelor degree in a quantitative subject
• Good analytical skills with proficiency in Excel/GSheets
• Good communication and coordination skills
• Strong analytical and statistical analysis skills to extract insights and recommendations
• Ability to roll up your sleeves and get your hands dirty
• Capable of working in highly ambiguous situations comfortably
• Understanding Logistics metrics and stakeholder management
• Ability to accommodate flexibility in the work schedule

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.